In UI page submit button is not working for non admin users

[sharadhir]

Created UI page containing few checking and submit button. The button functionality is working for admins. But it is not working for any other users when clicked on submit button.

[sharadhir]

HTML code

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:sn="someNameSpace" xmlns:ui="jelly:newui">

    <div>

        <h2>RCA Review Checklist</h2>

        <p>Please confirm the following items before sending the RCA review request:</p>

        <ul style="list-style:none; padding-left:0;">

            <li>

                <label>

                    <input type="checkbox" id="ci_check" />

                    Have you selected the correct Configuration Item (CI)?(If the incorrect CI is selected, the approval will not be sent to the correct approvers.)

                </label>

            </li>

            <li>

                <label>

                    <input type="checkbox" id="analysis_check" />

                    Have you fulfilled [Analysis Information] tab? (ex. Root Cause, 5 whys analysis, etc.)

                </label>

            </li>

            <li>

                <label>

                    <input type="checkbox" id="kea_check" />

                    Have you created "Known Error Article" and linked with this PRB ticket?

                </label>

            </li>

        </ul>

        <br />

    </div>

    <button type="button" class="btn btn-primary" onclick="submitChecklist()">Submit</button>

    <button type="button" class="btn btn-default" onclick="GlideDialogWindow.get().destroy()">Cancel</button>

</j:jelly>

Client script

function submitChecklist() {

    // Ensure all checklist items are ticked

    if (!document.getElementById('ci_check').checked ||

        !document.getElementById('analysis_check').checked ||

        !document.getElementById('kea_check').checked) {

        alert('Please complete all checklist items before proceeding.');

        return;

    }

    // Call server-side validation via GlideAjax

    //alert('problem id is'+ g_form.getUniqueValue());

    var ga = new GlideAjax('global.RCAReviewAjax'); // Script Include name

    ga.addParam('sysparm_name', 'sendApproval');

    ga.addParam('sysparm_problem_id', g_form.getUniqueValue()); // current Problem sys_id

    ga.getXMLAnswer(function(response) {

        if (!response) {

            alert("No response received. Please check permissions.");

            return;

        }

        if (response.startsWith('Error')) {

            alert(response); // show error returned from server

        } else {

            alert(response); // success message

            GlideDialogWindow.get().destroy(); // close modal

            window.location.reload(); // refresh form to show updated state

        }

    });

}

Script include

sendApproval: function() {

        var problemId = this.getParameter('sysparm_problem_id');

        if (!problemId) {

            return 'Error: Problem ID not provided.';

        }

        var gr = new GlideRecord('problem');

        if (!gr.get(problemId)) {

            return 'Error: Problem record not found.';

        }

        // --- Validations ---

        if (!gr.cmdb_ci) {

            return 'Error: Please select CI';

        }

        if (!gr.cause_notes || !gr.u_5_whys_analysis || !gr.primary_known_error_article || !gr.u_cause_code) {

            return 'Error: Please complete the Analysis Information tab (Root Cause, 5 Whys, etc.).';

        }

        // --- Trigger Event / Workflow ---

        //  gs.eventQueue('problem.rca.review.request', gr, gr.assigned_to, gs.getUserID());

        gr.setValue('u_rca_review_submitted', true);

        gr.update();

        // gs.addInfoMessage('RCA Review Request sent successfully.');

        return 'RCA Review Request sent successfully.';

    }