Inbound action attachment not copied to record

[Zuri]

Inbound action email is received but attachment is not uploaded to the record.

[Ravi Chandra_K]

Hello @Zuri 

On which table the inbound email action target record present?

If it is custom target record, it may not work

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953178

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[nishantkhet]

Check the script in the Script tab to ensure it is designed to handle and attach files to the target record.

var emailAttachment = email.attachments;
if (emailAttachment && emailAttachment.hasNext()) {
    while (emailAttachment.hasNext()) {
        var attachment = emailAttachment.next();
        gs.log("Attachment found: " + attachment.name);
        attachment.copyToRecord(targetTable, targetSysId);
    }
}

Also, you may try to add logs to inbound email action to monitor its behavior.

gs.log("Inbound email triggered. Checking for attachments...");
if (email.attachments && email.attachments.hasNext()) {
    gs.log("Attachments found: Processing...");
} else {
    gs.log("No attachments found in the email.");
}

I would appreciate it if you could mark it as helpful or correct. This helps others in the community who may have similar questions.