Inbound action is not working

[keval3]

Hi Team,

 In my instance one of inbound action has already created, by using of that RITM has been created. now I have added some of new email id in same inbound action witch is working fine in dev and test instance email and tickets both are generated but in production tickets and mail both are not getting generated. 

when I tale that old email id which were already existing by using that email and ticket are getting generated in only production instance. how ever I wanted to do same with rest of all email ids.

Kindly suggest me anything.

Thanks & Regards

KP

[Abbas_5]

Hi @keval3,

Please refer to the below link's:
https://www.servicenow.com/community/developer-forum/inbound-action-is-not-working/m-p/2489380

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538137

If it is helpful, please mark it as helpful and accept the correct solution, In future, it might be helpful for someone to refer to this similar kind of issue.

Thanks & Regards,

Abbas Shaik