In tokiyo version ,I have enabled email properties and I have created inbound action for creating an incident, but when i will try to send email it will not retrieve on ServiceNow i.e it is not displaying in email logs. Please help me to solve this problem.
Hey Dipe
Just make sure that u enabled the properties to recieve e-mail and also
To set up email on ServiceNow so that you can receive emails, you need to configure an incoming email account. Here are the general steps to set up an incoming email account:
Navigate to the "Email Properties" module in ServiceNow by typing "email properties" in the navigation filter.
Click on the "Incoming Email Accounts" related link.
Click the "New" button to create a new incoming email account.
Enter a name for the incoming email account.
Choose the type of email account you want to configure (e.g., POP3, IMAP).
Enter the incoming email server information, including the hostname, port, and security settings.
Enter the login credentials for the email account.
Configure any additional settings, such as the email address to use for sending notifications and the default assignment group for incoming email records.
Save the incoming email account configuration.
