inbound action is not working

[keval3]

Hi All,

Kindly help me on resolved below issue.

I have created inbound action by using that ritm request should be created, the issue is RITM ticket has been created but not tacking catalog item, I have mention correct sys_id, please let me know what is issue. 

Kindly find below ss and script

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

    // Implement email action here

    createRequest();

    function createRequest() {

        var userSysid;

        var reqgroup;

        var plant;

        var sub = email.subject.toString().toLowerCase();

        var gr = new GlideRecord('sys_user');

        gr.addQuery('email', email.from);

        gr.query();

        if (gr.next()) {

            userSysid = gr.sys_id;

        }

        var cart = new Cart();

        // add in cart, substitute your catalog item sys_id

        var item = cart.addItem('49dd78a3db427c50eeb8026dd3961902');

        cart.setVariable(item, 'description', email.body);

        gs.log("test");

        cart.setVariable(item, 'contact_type', 'email');

        cart.setVariable(item, 'requested_for', '3336eb92dba9dc10a73ddf0bd39619bd');

        cart.setVariable(item, 'sub_heads', 'nurture_business');

        cart.setVariable(item, 'sub_activities_vs', 'depot_update');

        cart.setVariable(item, 'subject', email.subject);

        var rc = cart.placeOrder();

        gs.log("JP ka log" + rc);

        var jp = new GlideRecord("sc_req_item");

        jp.addQuery("sys_id", rc);

        jp.query();

        if (jp.next()) {

            jp.request.requested_for = '3336eb92dba9dc10a73ddf0bd39619bd';

            jp.cat_item = '49dd78a3db427c50eeb8026dd3961902';

            jp.update();

        }

        // add attachment to RITM

        var emailRec = new GlideRecord("sys_email");

        emailRec.addQuery("uid", email.uid);

        emailRec.orderByDesc("sys_created_on");

        emailRec.query();

        if (emailRec.next()) {

            GlideSysAttachment.copy("sys_email", emailRec.sys_id, "sc_req_item", ritm.sys_id);

        }

    }

})(current, event, email, logger, classifier);

Thanks & Regards

KP