Inbound action

[TalitaA]

Hi community 

Im trying to create a incident using inbound action but for some reason, its not creating, the target field is empty 

im receiving the emails on the instance but its not creating the incident. i will provide the screenshot of my inbound action as well the emails received 

[YaswanthKurre]

Hi @TalitaA ,

No need to use script and current.insert(), the fields will automatically set the data, remove the script you added and try testing this it will work.

[TalitaA]

Good Afternoon, 

still not creating it. I'm worried about some OOB configuration that is applying to it and not let me create the incident