When my organization first implemented ServiceNow (in Helsinki release, I believe), Change Management was not multi-modal, yet. The OOB solution used the classic (legacy?) "Change Interceptor Page" to guide ITIL users to select the correct Change typ...
Hi,How to show the survey notification under "Emails" related list in sn_hr_core_case table.1.Created the "Emails" relationship. 2.By using this code as per above screenshort i am able to see all the sn_hr_core_case table related emails this is fine....
I have noticed that in the list view of incidents, the name appears as "s" instead of "Incidents," as shown in the attached screenshot. This issue is affecting visibility and makes it unclear what the column represents.Has anyone else encountered thi...
Hello community! I have the requirement to create project definition and given information as below Project DefinitionEffort >200 hours; orBudget >$50K; orSignificant collaboration w/ another HQ IT team; orHigh impact / riskwhen I try to create budge...
For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days/?, then approval will go line manager's manager which we are going to implement.
Hi Everyone,there is a standard change template, for that template there is a field called category and that filed is empty when i click create standard change button. This is only for few templates, not all the templates. How do I fix it ?
Hi,By using the ATF i want to click Interactions in Service Operations workspace? please help me out the ATF test steps in ServiceNow ?Please find the below screenshot for your reference: I want to open the Service Operations Workspace under the lis...
{"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"FCR Overall / Resolvable","type":"failed"}],"status":"failed"}} We have integration between two ServiceNow. User is saying resolved status not reached with user. Please h...
Is it possible to update the helptext of a variable in a catalog form using the values in the backend table."This text paragraph along with its links should be editable from the backend table."
Hello All,If any catalog task associated with a Requested Item (RITM) is set to "Closed Incomplete", then the RITM and the corresponding Request (REQ) should also be updated to "Closed Incomplete", regardless of the states of the other tasks.Current ...
we are trying to configure SLA's for Knowledge Articles wherein if the KA is not approved with certain time frame, it should move back to Draft, we understand kb_knowledge is not extending the task table and we don't have entitlement for com.snc.sla....
how to make the question mandatory based on other two question for a survey
Hi,I am trying to embed a Survey on outlook. I am using Outlook Actionable Messages(sn_ms_oam) plugin for this purpose. The survey invitation email with subject "The Survey invitation: New survey on Customer Satisfaction Survey" generated the survey ...
I am attempting to start contract management in Service Now and have a question regarding tying contracts together. For instance, we have a Microsoft EA. Under that EA we have several products that are covered. For those products, such as SQL, ...
HI All, I need to change Revised by to Updated by in ServiceNow, Currently we are in Xanadu version we are getting Revised by not updated by. we need to get updated by. can anyone help me , how we can can do this please, I have also raisedhi case but...
