We want to add a workspace in the Workspaces list (the attachment shows the list that I am refering to). The new workspace, should only show everything on the default view. We want this to give our users an easier way to switch from SOW to default vi...
Hi Community, Currently I am assigned on SPO, previously worked in ITSM, Integration and Portal. I need one use case that I can demonstrate on my PDI and one standard use case. Anyone has use cases from these modules. Your help is appreciated. Thanks...
Hello Everyone, I have one existing functionality. I want to update that one. Requirement is: when we create one Catalog item then Change request and RITM are getting created . After creation of Change request based on condition that will...
Hi Friends, Could someone please let me know, how can I generate a report which shows history of a particular asset based on asset state ? Thank you.
Hi All, I had created few records on a table using a record producer but now unable find those records in that table. Also checked deleted records but couldn't find. So where can I find those missing records ? Thank You
I want to add a department on the development machine and transfer that information to the production machine using XML.When adding the department, I selected the option to associate the department with a company.In the case of transfer via XML, does...
Hi Team,We have a custom portal built upon Service POrtal. When we try to open it is loanding 2 times. At first it will load with 'company_name.service-now.com/<portal_name> then it loads again with 'company_name.service-now.com/<portal_name>?deviceT...
Hi, We have a Catalog Item availabe for ITIL Users only via User Criteria which works great. We are now building a Order Guide & the ask is to make this Catalog Item visible on Order Guide to all users & when it's stand alone tie it to the User Crite...
Hello experts please I need your help, how can I create a mail script that can be added to the subject line of an email? There are 2 fields in the incident form: *Subcategory *Missing CI the subject line needs to change based on the user selection: ...
Make Incident state to In-progress automatically when on-hold and "waiting until" Date field was reached for Europe/ Berlin Time zone. I have wrote the Scheduled Job script - Selected Timezone as - Europe/ Berlin var gr = new GlideRecord('incident')...
Hi, I had a requirement when a email sent to abc@companyname.com email address it should receive from servicenow. and should create a record in exception table. the email already configured before for the instance is xyz@companyname.com. So how s...
Hi All,I have below requirement. I have two catalog items 1) Design form, 2) Implementation form. We have some common variables in both the catalog items like Var1, Var2, Var3 and Var4. I want to auto populate these common variables from "Design form...
Hi, We have more than 10000 records in incident table. and I want to fetch a report of all the incident. but as export limit is 10000 how can i fetch all the records.
Hi, We have both a Service Portal and an Employee Service Center (ESC) portal. When submitting a record producer through the Service Portal, it works as expected. However, when attempting to submit any record producer from the ESC portal, the submis...
I am Unable to associate closed change requests to another change. I checked the related list and there are no restrictions. What else can I check? could this be acl issue?
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