Resolved! Default "Stacked View" to true on SOW
Hi Folks, As an admin, is there a way I can default the "Stacked view" = true on the Service Operations Workspace? Thanks in advance!
Forum Posts
How Can I ungroup UI Actions in SOW?
Is there a way I can get "Create Request" separated on its own? This is a UI Action in SOW.
Resolved! How to trigger scheduled job of get api from ui action in list view
Hi,I am getting records from another instance and storing in custom table using GET Api in scheduled job and set it to run in every 60mins. I want a ui action to be created in list view of custom table so user can click on the button to get the updat...
Resolved! Tracking domains as CIs
Has anyone setup recording/managing domain names for your organization within the CMDB? As a university, we have a lot of these and we want to look into tracking them and integrating them into the change management process.I looked the other day and ...
Workflow
Hi All, I have created the change task and one peer review task is created and it was closed. As per the behavior change state will be Assess. but the flow was stuck here only.
Related Search to provide results only for IT articles while creating new article for IT KBs
Hello, While creating a new IT Knowledge Article, the Related search results to display only the relevant articles from the IT knowledge bases. Please let me know how can we achieve this and it shouldn't effect other knowledge base articles.
Resolved! Assignment group and assign to
How does ServiceNow ensure that the available options in the 'Assigned to' field in the 'Incident' table depend on the selection made in the 'Assignment group' field?I checked the Dictionary Overrides for the 'Assigned to' field in the 'Incident' tab...
Priority breakdown not working in performance anylytics widget
Hello Community! I have requirement Add the Average incident resolution time for the last 6 months_ALL groups (4 groups) by PRIORITYUse Business duration to calculate resolution timeFirst visual add as a bar chart with 4 bars: P1, P2, P3, P4 for the ...
which is the best practise to populate assignment group whether CI or Business service
which is the best practise to populate assignment group whether CI or Business service on change request form?
Hide Variable based on Select Box choices
I have a select box variable with multiple choices, I need to show other variables based on select box choices.If choice A is selected, variable AB and AC should be visible.If choice B is selected, only variable AB should be visible.Am able to achiev...
Resolved! Field validation restrict field length and should not allow special characters except hyphen
Hi I am working on Onchange client script.there is a field called description.description should not allow special character but should allow hyphen.it should only allow length = 32 char.below is the script i have written. function onChange(control,...
Export Knowledge Bases and its categories as XML
Hi Guys, Any help is highly appreciated.These are the KBs that need to be exported. Can someone explain me how to ensure the KBs, categories, articles, user criteria, nested categories and what else is needed to be exported to XML?I am thinking that ...
Add catalog item to the dashboard
can the catalog item related to the Knowledge article be added to the KM Dashboard that already exists so the KMs can see these requests and not rely on email notifications? Please let me know on how Can I work on this
I would like to filter reference variable records based on the selection of list collector variable
I have created a catalog item with two variables.First variable is 'End of Life Software Components(u_software_components)' and its Type: list collector, List Table: u_m2m_business_app_soft_product.Second variable is EOL/ EOS Software Models(eol_eos_...
ITSM - Assignment Rule Issue
Hi Team , We have a assignment rule created , which intents to assign a specific group havig 4 members .Group - ABCUser - 1User - 2User - 3User - 4 The assignment rule is assigning tickets to only 2 User and not the other 2.I tried removing U3 & U4 ...
