Inbound Email Actions "Create Incident" Assignment group not populating

[Kays]

Hi Everyone

I have the following Inbound email Actions "Create Incident" action where i am trying to assign a ticket to whichever assignment group that gets pulled from the inbound email. The script i have changes the mandatory to grey and looks like its trying to reference the assignment group reference field, however its doesn't display the assignment group in the instance, can someone please advise on the corrected code ?

Thank you

Sue

My code is below:

//  Note: current.opened_by is already set to the first UserID that matches the From: email address

current.caller_id = gs.getUserID();

current.comments = "received from: " + email.origemail + "\n\n" + email.body_text;

current.short_description = email.subject;

//current.category = "inquiry";

current.incident_state = IncidentState.NEW;

//current.notify = 2;

//current.contact_type = "email";

if (email.body.assignment_group != undefined)

    current.assignment_group = email.body.assignment_group;

if (email.body.description != undefined)

   current.description = email.body_text;

if (email.body.contact_type != undefined)

   current.contact_type = email.body.contact_type;

if (email.body.category != undefined)

   current.category = email.body.category;

if (email.body.subcategory != undefined)

   current.subcategory = email.body.subcategory;

if (email.body.priority != undefined) {

   if (email.importance.toLowerCase() == "high") {

        current.impact = 1;

        current.urgency = 1;

   }

}

if (current.canCreate())

    current.insert();

[James Chun]

You didn't update it correctly, it should be the following

  current.assignment_group.setDisplayValue(email.body.assignment_group);

[Kays]

Hey James,

Update that, but still no joy

[James Chun]

Can you try this

current.setDisplayValue('assignment_group', email.body.assignment_group);

Also try debugging by adding some log, e.g.

gs.info('Inbound email log; Body group name is : ' + email.body.assignment_group);

Maybe the value of the group isn't being extracted correctly 

[Kays]

Thanks James, i did think that and did catch a space on the group being sent and thought that may be an issue. I will also try with one that does have this syntax  abc - efg

Will add the log now

[Kays]

James,

Nothing showing in the log. The only error i see is the following: The selected 'Recipients in fields' - 'assigned_to' does not have value