Inbound email reply

User_267
Tera Contributor

‎01-28-2024 05:58 AM

Hi all, we are sending mails to outside vendors. When they reply it needs to be captured in the ritm(catalog items). How to do this?

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10 REPLIES 10

Priyanka_786
Tera Guru
Tera Guru

‎01-28-2024 06:50 AM

HI @User_267 ,

Please refer this documentation link of first example of reply inbound email action.

 

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/notification/re...

 

Kindly mark helpful/accepted if it helps.

Regards,

Priyanka Salunke.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-28-2024 08:26 AM

Hi @User_267 

 

This can be done via Inbound Action. 

Like this

LearnNGrowAtul_0-1706459207514.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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User_267
Tera Contributor
In response to Dr Atul G- LNG

‎01-29-2024 11:15 PM

In actions we need to include some scripting, so can you provide that script?

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shyamkumar VK
Kilo Patron

‎01-28-2024 09:55 AM

@User_267  ,

 

Design an Inbound with Type as Reply and give the necessary condition to recognize the Incoming Email

 

Eg : Subject CONTAINS ABC 

To Contains ZYZ@ZYZ.com 

Accordingly it Updates

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar
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