Notify Requestor Prior

Bharati Mhatarm
Tera Contributor

As a Change Manager, I want to cancel the Change Request after 90 Business days and notification should trigger 5 business days prior. How can we achieve this.
I want to Notify the requestor 5 business days before the change is to be canceled. 
Thank you!

4 REPLIES 4

Mark Manders
Mega Patron

It of course depends on your settings for cancellation. Is that a given on the form (like a date field), or is there automation behind it. You can create a flow to run daily that checks on all changes that are going to be canceled in 5 days and sends out a notification.

Or if you prefer, you could do the same with a scheduled job.

Your second part of the question is confusing: are you also trying to set the conditions of canceling? Because then we need more information on when to cancel (except not when it's in approval state).


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Bharati Mhatarm 

 

You can do via schedule job or via Flow but my question is how and what condition you will add that change is going to cancel?

- IS change not updated in last 5 days?

- Requirement has been change? or any other reason.

 

There are many reasons change in New state, may be user just want to keep it as placeholder or change created via 3rd party tool and waiting for more updates. 

Change rejected by approver and requestor need to update again.

Requestor is on leave.

 

The system should not auto-cancel if the change request is pending approval or approval.

Atul: It mean , you want to cancel only in New state or Schedule or Implement state?

 

Please get it clarified from customer  on this. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Bharati Mhatarm
Tera Contributor

Change Request need to close after 90 business days and Notification should trigger the 5 business days Prior, 
How can calculate the business days through the flow designer and trigger the notification as mentioned above?

Thanks!

Hi @Bharati Mhatarm 

 

Change Request need to close after 90 business days and Notification should trigger the 5 business days Prior, 
How can calculate the business days through the flow designer and trigger the notification as mentioned above?

 

Atul: Here you go

 

Create Tigger

Daily 10 AM

 

Flow logic

For each Record

 

Action

Look up records

LearnNGrowAtul_0-1706610244648.png

 

 

Send notification

 

 

https://www.servicenow.com/community/developer-forum/flow-designer-issue-for-sending-reminder-emails...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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