Inbound email reply

[User_267]

Hi all, we are sending mails to outside vendors. When they reply it needs to be captured in the ritm(catalog items). How to do this?

[User_267]

I don't have idea on script part. Can you say about scripting like what conditions or what script I can use.

[shyamkumar VK]

can I know to what field you want to capture the response from email body and what is the table your refereeing to ? is it on sc_request table or sc_req_item Table?

can you confirm this?

Regards,

Shyamkumar

[User_267]

I want to capture email response in ritm worknotes and the table is sc_req_item

[shyamkumar VK]

@User_267  ,

Follow below Steps 

Table name - select sc_req_item 

Type - Reply 

Stop Processing - true 

Script :

gs.include('validators');

if (current.getTableName() == "sc_req_item") {
   current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
      
   current.update();

}

Try this 

Regards,

Shyamkumar 

[User_267]

For one catalog item we will be submitting multiple request when multiple request are send them reply mail has to be captured in the worknotes in respective ritm.

Will this work for that? Because I cannot add ritm numbers in the code or action tab in subject