Inbound email reply

User_267
Tera Contributor

‎01-28-2024 05:58 AM

Hi all, we are sending mails to outside vendors. When they reply it needs to be captured in the ritm(catalog items). How to do this?

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Dr Atul G- LNG
Tera Patron

‎01-30-2024 02:05 AM

Hi @User_267 

 

https://youtu.be/HJXm40VKrLA

 

This video will provide you details about your issue. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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