Incident and Change Impacted locations

Chaz_ · 3 weeks ago

Hi,

We have a requirement to be able to view impacted locations on changes and incidents as described below. This seems to demand a high amount of processing for each change/incident, especially as unique sites are being requested.

Show a related list "Affected Locations" on Incident and Problem forms.
When Configuration Items (CIs) are updated:
- Pull unique locations (preferably site-level, not too granular).
- Add them to the Affected Locations list

Is there a sensible way of introducing this but limiting performance impact? What is best practice in this scenario? A change could have hundreds of CIs, and viewing the location in list view could be difficult.

Thanks.

Dr Atul G- LNG · 3 weeks ago

Yes, you can achieve that, but you’ll need to build a strong logic—similar to the logic used for Impacted Services/CI in the OOTB (Out of the Box) setup. That would be the better approach.

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View solution in original post

Chaz_ · 2 weeks ago

Will run this as a scheduled job to reduce any performance impact.