Incident categories and subcategories

[ivopetrow]

I created a new category in the incident screen but i'm not able to create a subcategory choices when

i select the category.

I'm following the process for Istanbul

https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/reference/r_CategorizingIncidents.html

When i select the newly created category and right click on the subcategory there's no option to

Configure choices (the attached screen shot is from the right click on the Category)

the configure choices is there, but missing when i right click on Subcategory.

Is there's any workaround to add this? Maybe from the Design layout page?

Thanks

[Harish KM]

FOr example

I have created a Category called "test"

I need to select that in Category then for sub cat--configure choices--add the new value 123..

save it

then you can check  when you select cat as test

in subcat you will see 123

[ivopetrow]

Hi,

I'm not able to get into the subcategory configure choices menu.

When i right click on Subcategory the configure choices option is not there.

[scott barnard1]

This may be useful

Make a field dependent

Kingston

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A choice or reference field can be declared dependent on another field on the same table. Dependent fields limit their available values based on the value in the dependent field.

Before you begin

Role required: personalize_dictionary

About this task

If a required dependency does not function as expected, as might happen if there is a many-to-many relationship between the fields, consider using reference qualifiers to accomplish the goal.

Procedure

1. Right-click the field label in the form and select Configure Dictionary.
2. In the Dependent field, enter the name of the field that this field will depend on.
3. Click Update when done.
   In the example below, the "subcategory" field is made dependent on "category". The "category" value in a form will determine which options appear for the "subcategory" field.

   

   Note:

   Fields cannot be made dependent on derived fields.

Last Updated: November 16, 2017

Tags: Kingston, Now Platform Administration, Platform Field Administration

[ivopetrow]

Thanks for the information but this is for Kingston and i'm not sure if it's relevant for Istanbul.

The subcategory field is already dependent on the Category