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Notification not sending from an event trigger

I'm at a loss.  I have created a Business Rule - Event trigger - Notification to occur when the Change moves from the Implement state to Review state.  No matter what I do, the actual email is never sent, not even created.  The business rule runs cor...

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Beginners Guide- How to compare the form version

How to View Form Layout Versions in ServiceNow Issue Description:We received a ticket from a user who mentioned that they used to have the ability to relate INC or Sctasks to other items when closing sc_tasks under the “Related Records” section. Howe...

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start date and end date validation

I have two fields in a delegate form starts and ends, when the start date and end date are equal and when the end date is less than the start date it should show an error message. I'm using the below onchange client script, the script is working only...

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GBS by Tera Contributor
  • 483 Views
  • 1 replies
  • 1 helpfuls

Restrict user to give only Time format in string field

Hi,I have a requirement to allow users to give only this format in the string field, since time type is not supported in portal I am going with string type, so I want that particular field to take only this format 10:00 AM /PM. How to do this if anyo...

How to fix the OnChange Client Script

Hi All , I have written the below onchange client script for impact field , the requirement is .. whenever an Incident form is opened there is some default value for the impact field on the Incident form being setup .. so if the customer changes the ...

Resolved! Need help to show related ci's in a report list view

Dear Community,I want to create report to show the related CI's in the server table but not able to do so. need help with the same, please find the below screen-shot for the same. Thanks,Shivam.

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Community Alums by Community Alums  
  • 452 Views
  • 1 replies
  • 0 helpfuls

File attachment variable shows twice in activity stream

I have created a Record Producer with variable type of 'Attachment'.  In the table I am using I have required variable with same name of type 'File Attachment'.  Everything works fine except when I submit the form my created request will show two ent...

garyminnick by Tera Contributor
  • 891 Views
  • 1 replies
  • 0 helpfuls

ATF Custom step error

Hi All, We have ATF as attached(PFA:ATF_Steps_01) in that we have created the custom step Wait N Seconds as attached (PFA:InputN_02 & WaitseCode_03). Getting below attached error(Error_04) when I give 120 seconds in Wait for N seconds step it is wait...