Hi Thank you in advance for reading my questions, fairly new to the community. The issue is that I have a requirement to have all emails sent to our Service Desk be converted into an Incident this includes emails that are sent from partner companies ...
Hi All.I have a list collector (BL)in the customer_contact table. Values are:ABCXYZ I have to add a dynamic filter in the Case table to get the list of cases whose contact has above BL. I have written already created the dynamic filter but it is not ...
We have a requirements to grant admin accounts when user submits a catalog item. The script that is being used is PSQL Script.Is this possible via Service Now flow designer?If so, any idea how?
Hi Everyone.Good day!If you compose an email in the ticket, usually the attachments are getting attached to the ticket. Is there a way to prevent the attachments from getting attached to the ticket conditionally? For example if the recipient of the c...
Hi all, i'm try to cancel the existing flow and try to retrigger a flow i write a UI action, currently i'm able to cancel the flow and restarting the flow again approvals getting triggered below script i have written UI action: (function() { va...
Hello Everyone, So I have created an Oauth client which I am able to test via postman and I am able to receive the refresh and access token.But I do want to test the same via rest message.So I created an oauth provider referring the instance with the...
How to create application wise SLA report for both resolution and response SLA’s
Does anyone know if there is something similar to HRSD To-Dos for ITSM? We have a business process that requires users to submit a form then half way through the workflow, submit some more data which wasn't available to them during the initial submis...
Hello All, The variables I selected while submitting the Record Producer is not showing in the Incident Variable Editor. Some of the variables are showing, others are not. What can be the possible reason for it? Thanks!
There is an available field on features called Delivery Plan. The only documentation I can find for delivery plan is related to Service Catalog and says it is not supported. https://docs.servicenow.com/bundle/washingtondc-api-reference/page/script/us...
I am trying to redirect knowledge to latest version if user has link to older version of the article. What configuration/ customization is required for this.
I want to replace the primary coverage for a shift. However, the "Replace Coverage" button does not appear under "Actions". I know that a workaround is to delete the coverage first, then add a new coverage; however, the Replace Coverage button would ...
Hi Team, I want to create a Custom Widget that can be used for creation of new incident record from portal.
I have one catalog item, need to show for only 10 countries and 1 site code that site code is not available from the list of 10 countries.Please suggest in script in user criteria.
I am trying to search for a list of values using "is one of" filter conditions. Suppose I enter 20 values in filter but SN returns only 17 records. I want to see which are the 3 values for which there is no data in system. Is there a way to find whic...
