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Updating a State field based on Due date using Flow Designer

Hello All, I want trigger a flow when a record is created in a custom table.I want to update the 'State' field set to 'Awaiting Info' in my flow designer based on the following requirements:If Due Date = Due Date + 30days.How can i check the above ac...

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Rakesh40 by Tera Contributor
  • 314 Views
  • 2 replies
  • 0 helpfuls

Resolved! Activity Stream and Compose not showing on sc_Request tasks

Hi all, I have configured our configurable workspace but having problems getting the activity stream and compose widgets/functions to show when viewing requests. Examples below; Incident within the workspace shows the compose and activity on the righ...

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Lee Coogan by Tera Contributor
  • 1174 Views
  • 1 replies
  • 4 helpfuls

REST API run time

Hi All I had a query regarding REST API run time. I have an API which is been called using Scheduled Job, but it is taking time.Does the time an API takes to complete depend on the payload it is pulling from the respective server? Please help me with...

Resolved! How to Add Email from User Input Field to Notifications

Context: We created a catalog item with a user input field. We want to send an email notification to the email address entered by the user. Initially, we considered adding the entered email to the watchlist, since the watchlist can already be selecte...

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Leverage user criteria to request on behalf of others

What is your standard for allowing the business to request items via the portal. Can they request for themselves only or for others as well? How are you leveraging user criteria to request on behalf of others on the Service Portal. We've been using S...

KristinaB by Giga Contributor
  • 1017 Views
  • 3 replies
  • 3 helpfuls

ADD button is not working in the related list in problem table

Hi Team,I have created a new reference field[Problem] in the change table it refers to problem table.In the problem table i have configured a related list, In the related list there is a OOB ADD button when i click that it was asking me to select a c...

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Venkatesh48 by Tera Contributor
  • 375 Views
  • 1 replies
  • 1 helpfuls

Resolved! ITSM interview Questions

Hello Everyone,yesterday I had interview below questions I was not able to answer.can anyone who worked on change management module can guide me thank you.  1]What is the purpose of the unauthorized check box on change form. 2]Can we create multiple ...

shashi123 by Tera Contributor
  • 12305 Views
  • 2 replies
  • 5 helpfuls

Dictionary Override for problem task

Hello, My requirement is to have Priority of problem task similar to its parent problem ticket while problem task creation.I want to achieve this through dictionary override.Can you please help. Thanks in advance.

Rachael12 by Tera Contributor
  • 242 Views
  • 1 replies
  • 0 helpfuls

Resolved! Creating service request using Workato integration

Hi all, I'm trying to create a ritm using intgration with Workato. Was able to create the ritm with the require item and workflow, but the variables are missing.Is anyone knows how can I call the variables or any experience using Workato?

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Yair Israel by Tera Contributor
  • 1453 Views
  • 6 replies
  • 0 helpfuls