Data Lookup Not Working for Change

[avinash21]

Hi

I have create Data look up Defintions similar to Incident   for Priority field, its not working for change form , its working fine for incidents. Release Helsinki.Any Leads.?

TIA

[Chuck Tomasi]

Can you provide some additional details of how/what you implemented on change? Screenshots are always appreciated.

Also, use the field watcher to identify what is impacting the specific field (e.g. priority.)

Use Field Watcher

[Geoffrey2]

Hi Avinash,

I created a Data Lookup Definition for Change Priority without an issue. But I clicked the New button each time I created Matcher Field Definition or Setter Field Definition.

However, when I recreate it by opening a Matcher Field Definition for Incident, change the Data Lookup field to the new Change one, then click Insert, I do get issues. The Source table field is incorrect and it doesn't work.   So check the Source table on your related Definition records.

[avinash21]

Hi ctomasi   Geoffrey Sage

I have created the Definitions exactly as defined   for incidents, The Data Lookup kicks in the moment Impact/urgency is changed in Incident but for change its not working , not even after saving the request.I am on Helsinki , plz see the attached screenshots.

TIA

[xostmoen]

I actually experienced the same challenges you faced in this case. 

My solution was actually that I had to apply a UI Policy to the other task table's priority field. Setting "Read only" to True.

Then it the Data Lookup worked. 🙂