Incident categories and subcategories

[ivopetrow]

I created a new category in the incident screen but i'm not able to create a subcategory choices when

i select the category.

I'm following the process for Istanbul

https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/reference/r_CategorizingIncidents.html

When i select the newly created category and right click on the subcategory there's no option to

Configure choices (the attached screen shot is from the right click on the Category)

the configure choices is there, but missing when i right click on Subcategory.

Is there's any workaround to add this? Maybe from the Design layout page?

Thanks

[scott barnard1 · Accepted solution]

Hi

It's the same in Istanbul, has been this way since I started back in Dublin release

Regards

[ivopetrow]

Thanks Scott. I will take a look.

It appears that the Configure choices is working on the production instance.

So i might just add the subcategories on there.

Meanwhile will try to figure out why the Configure choices option is not available on the DE instance.

Thanks