Incident - difference between 'business_stc' vs 'calendar_stc' fields

Go to solution
SB87
Tera Expert

‎12-07-2022 03:38 AM - edited ‎12-07-2022 03:38 AM

Hi,

Can someone explain the differences of the 'business_stc' vs 'calendar_stc' on the Incident table?

An API response is returning the following:

"business_stc": "115200",

"calendar_stc": "380400",

Thanks in advance.

 

 

Labels:
0 Helpfuls
  • 2,309 Views
1 ACCEPTED SOLUTION

Go to solution
jaheerhattiwale
Mega Sage
Mega Sage

‎12-08-2022 06:04 AM

@SB87 

business_stc is "Business Resolve Time" - Duration in milliseconds in which the incident is resolved (Considering only business days, ignoring the holidays)

 

calendar_stc is "Resolve Time" - Duration in milliseconds in which the incident is resolved (Including holidays)

 

Please mark as correct answer if this has helped you

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

View solution in original post

5 REPLIES 5

Go to solution
jaheerhattiwale
Mega Sage
Mega Sage
In response to SB87

‎12-08-2022 06:36 AM

Thank you😊

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023
0 Helpfuls