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Incident - difference between 'business_stc' vs 'calendar_stc' fields

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SB87
Tera Expert

‎12-07-2022 03:38 AM - edited ‎12-07-2022 03:38 AM

Hi,

Can someone explain the differences of the 'business_stc' vs 'calendar_stc' on the Incident table?

An API response is returning the following:

"business_stc": "115200",

"calendar_stc": "380400",

Thanks in advance.

 

 

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jaheerhattiwale
Mega Sage

‎12-08-2022 06:04 AM

@SB87 

business_stc is "Business Resolve Time" - Duration in milliseconds in which the incident is resolved (Considering only business days, ignoring the holidays)

 

calendar_stc is "Resolve Time" - Duration in milliseconds in which the incident is resolved (Including holidays)

 

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jaheerhattiwale
Mega Sage
In response to SB87

‎12-08-2022 06:36 AM

Thank you😊

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