Resolved! who is glide.maint
Please can some one explain/provide information on what glide.maint account is used for? how do i know which applications on my instance created out of plugin and which are custom apps
Forum Posts
Variables in the variable editor is not showing in Task and request item form.
Hi All,We were using variable editor in the task and request item forms. Recently the variables are not shown in few tasks and request items. All other tasks created before and after these few are having variables in the form. The form layout is havi...
Decommissioning of Hardware Assets
Hi Servicenow community!We are currently investigating the ways in which we can process the decommissioning of our hardware assets and I was interested to see how others are currently utilizing Servicenow to perform this function.In my construction o...
Resolved! Auto Reply Email for Closed and Resolved Incidents
We'd like to send auto replies to users who reply directly to an incident resolve email instead of using the reopen link as well as any replies to incidents that are closed. There's topic I found that goes into some detail how to do this but we'd lik...
Not getting value of filed using " g_form.getValue("Filed Name")"
I have a user defined filed(u_in_freeze_window) in Change form, which is read only through "Configuration Dict." I tried to get the value of the filed in UI action using "g_form.getValue("u_in_freeze_window");" but it gives Blank Value always. Bu...
Adding Image or Formatted Text to the 'Help Text' field on a Catalog Variable
On a Catalog Variable you can display a help tag and corresponding help text that the person can view for 'More Information' on the Catalog Item form. Currently this appears to just be a plain text field....is there a way to add formatted text or eve...
Can someone save a partially completed form to submit later?
Hi community,I'm wondering if there is a way that someone can save a partially completed form and be able to submit at a later time?It's not something we had developed during implementation a couple of months ago, so any assistance would be appreciat...
Users being kicked out of session unexpectedly
Hi folks, Just wondering if anyone ever experienced logging out from an active session unexpectedly in ServiceNow, I have received a few clients who have occasionally been kicked out from session within glide.ui.session_timeout time frame (240 mi...
making the 'User id' field non-unique in sys_user table
Our customer hasLDAP user data coming from 2 different domain controllers. Hence we have 2 LDAP connections. Problem is, the some of the users LDAP1 has the same user id as user id2. I can not use email id as unique key as all the users do not have e...
Resolved! self service password reset
anyone there that is familiar? I have activated the plugin for this, and it states that " by default there is a new message and link on the login page to access the reset page.' I am unable to find this link on any login page, and I have verified...
Resolved! how can I change color line between banner and filter navigator?
Hello there is this line that I want to change that is just below banner image. And another question is how can I change icons color like favorite's star icon color. i ha tried to tchange this Basic Configuration UI16 but no result.To make it clear I...
Change Freeze Scheduling - What are your Best practices around growth and stability?
Interested in comparing notes/benchmarking around the topic of change window be/change freeze practice, to promote stability, primarily around key activities such as enterprise financial close. Do you implement a change freeze? How many days for mont...
Resolved! How can I automatically redirect users to SSO (IDP) login screen
Using SSO, how can I redirect to SSO (IDP) login screen rather than going through ServiceNow login screen?
Adding child ticket number for notes to parent incident notes section
Hi, we currently have something setup in our dev instance for testing where we can create child tickets for incidents which can then be assigned to other departments to work on. Most of this is setup now.One last problem we are having is that when ...
Resolved! Asset Management - Stockrules Task
I am working on Stockroom, Stockroom types, and Stock Rules and having an issue with the Stock Rules task that is generated. I read on the wiki where starting in Calgary (we are currently on Dublin), if your stock rule has a restock option of vendor ...
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