Service user details are not valid/not setup properly. Please verify the configuration.

[Manusha Badvelu]

Hi Team,

I have Integrated Teams with ServiceNow and Able to chat with Live Agent, When trying to have a call using the /teams_call command/Action getting an error stating below.

Service user details are not valid/not setup properly. Please verify the configuration.

Any help would be appreciated.

Best Regards

[Markus Kraus]

Might be too late, but I was facing the same issue and got it resolved by following this steps:
https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/task/authe...

1. Log in to Microsoft Azure portal.
2. Navigate to Azure Services > Azure Active Directory > Manage > App registrations.
3. Click the app created to enable agents to import the conversations from Microsoft Teams to the ServiceNow instance. 
   Example: ServiceNow Auth app.
4. Navigate to Manage > Authentication.
5. Navigate to Add a platform > Web applications > Web.
6. On the Configure Web form, fill the fields.
   Redirect URIs: https://<instance-url>/sn_now_teams_ms_login.do 
   Implicit grant: [x] Access token [x] ID tokens (activate both)
7. Click Configure
8. Navigate to Manage > API Permissions > Add a permission > Microsoft Graph.
9. Click Delegated permissions.
10. Click Openid permissions accordion, and select email, offline_access, openid, and profile check-boxes.
11. Click Add permissions.
12. In the API permissions screen, click Grant admin consent for {tenant} link.
13. Click Yes on the pop-up dialog box.
14. Navigate to Manage > Expose an API.
15. Click Set next to Application ID URI, and enter the application URI in the format: api://{instance}.service-now.com/{client_id}
    Note: the {client_id} is the client (application) id of the Teams Bot
16.  Click Save.
17.  Click Add a scope. In the Add a scope form, fill the following fields.
    Scope name: access_as_user
    Who can consent: Admins and users
    Admin consent display name: Teams can access the user's profile.
    Admin consent description: Allows Teams to call the app's web APIs as the current user.
    User consent display name: Teams can access the user profile and make requests on the user's behalf.
    User consent description: Enable Teams to call this app's APIs with the same rights as the user.
    State: Enabled
18. Click Add scope button.
19. Navigate to Authorized client applications > Add a client application.
20. In the Add a client application form, fill the fields.
    

    Client ID	Microsoft Teams mobile/desktop application: 1fec8e78-bce4-4aaf-ab1b-5451cc387264 Value for Microsoft Teams web application: 5e3ce6c0-2b1f-4285-8d4b-75ee78787346
    Authorized scopes	Check the authorized scope

21. Click Add application button.

Next in ServiceNow:

1. Notify > Provider Selector > New
2. Name: MS Teams
   Active: true
   Catch-all: true
3. Save (stay on form)
4. Provider Selector Choices (related list) > New
   Conference provider: Microsoft Teams
5. Update