Incident Fixed By Change Related list in change request form

[a_49]

As an ITIL account when i try to add multiple incident records in Change request via "Incidents Fixed By Change" . I am una ble to add those incidents.

But if I open incident and add change in incident i am able to add change.

Need help on this. Why an ITIL user is not able to add multiple Incident records in change request via "Incidents Fixed By Change" 

[Kieran Anson]

Hi,

Just to expand on your issue, is then when the change is in a particular state? Are the ITIL users able to see the edit button but the issue is the INC record is not available in the slushbucket?

[Stanto]

The ITIL users able to see the edit button but the issue is the INC record is not show up even there is an edit button for them to select incident records. This issue happened on both 'Incident Fixed By Change' and 'Incident Caused By Change' related list.

[Ankur Bawiskar]

Hi,

As an itil user I am able to add more than 1 incident from the "Incidents Fixed by Change" related list on CHG form

Regards
Ankur