Incident Fixed By Change Related list in change request form
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01-15-2021 02:30 AM
As an ITIL account when i try to add multiple incident records in Change request via "Incidents Fixed By Change" . I am una ble to add those incidents.
But if I open incident and add change in incident i am able to add change.
Need help on this. Why an ITIL user is not able to add multiple Incident records in change request via "Incidents Fixed By Change"
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Change Management
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Incident Management
5 REPLIES 5
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3 weeks ago
This is likely an ACL issue, is the incident in a closed state? Have you added an ACL to allow the user to write to the fixed by change field?