incident have created one button on click of it Email client form should populate

[keval3]

Hi All,

please help me with below requirement...

In incident form I have created one button called Send Email to Accounts when I clicked on that button it will populate to below screen snap page. kindly let me know it is possible or not and if possible the how to do that.

Thanks & Regards

KP

[Harish KM]

Hi @keval3 you dont need to create any button for this, just follow OOB way.

Reference: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_...

1. on incident table--> go to dictionary--> look for the below field--> Add this attribute

email_client=true,

Once you do the above step, you can see the email client on incident form.

now to populate email on to address. Create a email client template as below

go to table : sys_email_client_template and in to address to populate incident caller email id can do like below

Example: