Incident List View modification for ITIL user

[abhisek]

I have to modify incident list view for ITIL user. How can I do that and capture it in my update set?

[Sagar Pagar]

Hi @abhisek ,

You need to configure list layout and modify columns for ITIL view. After that you have to save it. It will be captured in your current selected updated sets.

You can migrate this update sets to next targeted instances.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

[abhisek]

Hi @Sagar Pagar 

After impersonating to ITIL I am able to modify list view from list layout but will it be captured in my update set as I have impersonated to ITIL user?

Thanks&Regards,

Abhisek Chattaraj.

[Teju Dhoran]

Hi,

If you impersonate user and change list layout then it is user specific change i.e personalization.

If you configure list layout using admin role then it is configuration applicable for all users.

Configuring List Layouts | ServiceNow Developer

Configuration, Customization...or Personalization? — ServiceNow Elite

[Sagar Pagar]

Hi @abhisek ,

No. The personalize list view is only available for the user profile. It will not be captured in your update sets.

You need to Configure list layout through the column header.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar