Tickets marked as Invoiced incorrectly

[Shiva Durga Pra]

When any user tries to create a ticket from the portal, once the ticket is created, then automatically  

Invoiced ticket check box is getting selected, it should only select when ticket route to return back to Servicedesk, but i happening in all the cases 


my observation:
Incident Task Reverted:
When an incident task is reverted, the related incident will automatically be updated with the Invoiced field.
Channel-Based Ticket Creation (Chat, Email, or Phone):
If a ticket is created via chat, email, or phone, it will be marked as Invoiced = true from the beginning.
Application Service Rule:
If the related Application Service has Invoiced = true, then the incident will also inherit this status (Invoiced = true). etc

but if Application Service has Invoiced =false , still Invoiced ticket check box is true ,   reviewed br, field configuration , client script, studio , code search 


Could someone help on this issue to resolving 

[Ankur Bawiskar]

@Shiva Durga Pra 

Looks like this is a custom field and there is some custom logic added to it.

Did you check any BR, flow which is setting that field?

any workflow on incident task is updating/setting that field?

If my response helped please mark it correct and close the thread so that it benefits future readers.