Incident Name Appearing as "s" Instead of "Incidents" in List View

[Puneet Hegde1]

I have noticed that in the list view of incidents, the name appears as "s" instead of "Incidents," as shown in the attached screenshot. This issue is affecting visibility and makes it unclear what the column represents.

Has anyone else encountered this issue? If so, is there a configuration or setting that needs to be adjusted to correct this? Any insights or fixes would be greatly appreciated!

Thanks in advance!

[Dr Atul G- LNG]

Hi @Puneet Hegde1 

You might be trying to make a change and save it, once. Try clearing the cache and then apply the change again.

[Ankur Bawiskar]

@Puneet Hegde1 

Go to incident table in sys_db_object and see what's the label there

Also check if somebody has written script to change the label using DOM manipulation

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Puneet Hegde1]

Hi All,
I had contact with servicenow on this, and this is a known issue if the instance is using any other language except the default language. servicenow has fixed the issue in the Yokohama release. and they mentioned that they will provide a solution to the existing tables. i will update the communication once I have my answer and my case is closed.

Thank you,
Puneet