05-31-2015 06:35 PM
Why would an incident be classified as P5 - Planning? Can you provide some examples of when this priority would be used?
06-01-2015 05:07 PM
Hi Amanda,
I actually found this blog post from googling, I think it's an interesting explanation on priorites. Incident Prioritization in Detail | Good Morning, IT!
An organization might use a "Planning" priority on an incident because it might have a length of planned resolution time that exceeds most of the ordinary SLA's.
-Ben
06-09-2015 02:15 PM
If that helped, could you mark it as "helpful answer" or "correct answer"? Thank you!
