Incident record editable only for caller and assigned to person.

[Omkarbh1997]

Hi, All

1. Any record created in the Incident table should only be editable by caller and Assigned To person.

2. Create a ‘Request’ button on form. On click of this button, Resolution Information section should be mandatory.

[Danish Bhairag2]

Hi @Omkarbh1997 ,

To achieve the specified requirements in ServiceNow for the Incident table, you can use Access Control Rules (ACR) for the first requirement and Client Scripts for the second requirement. Here's a guide for each:

### 1. Only Editable by Caller and Assigned To:

#### Access Control Rule (ACR):

   - Navigate to "Security Rules" > "Access Control" > "Create an Access Control Rule".

   - Set the following conditions:

      - Operation: Write

      - Object Type: Incident [incident]

      - Conditions: `caller_id=javascript:gs.getUserID() OR assigned_to=javascript:gs.getUserID()`

   This ACR ensures that records in the Incident table can only be edited by the Caller or the Assigned To person.

### 2. Make Resolution Information Mandatory on Request Button Click:

Create a new button named as "Request"

Mark client as true

In condition field u can put appropriate condition as to when it is suppose to be visible 

Then under script section u can paste the below script.

g_form.setMandatory('resolution_code',true);

g_form.setMandatory('resolution_note',true);

Thanks,

Danish

[Dr Atul G- LNG]

Hi @Omkarbh1997 

1. Any record created in the Incident table should only be editable by caller and Assigned To person.

Atul: What is the use case only for Assigned to Person. By this you are restricting the accessibility of Incident

2. Create a ‘Request’ button on form. On click of this button, Resolution Information section should be mandatory.

Atul:  What is purpose and where you want to add this button.

[DanielCordick]

Modifying the ACLs to allow the caller to edit the form may open you up to licensing implications. editing forms is for fulfillers