Incident's short description should get auto populate to incident task while creation of incident task. How to do this by using client script?

[Shraddha desai]

Incident's short description should get auto populate to incident task while creation of incident task. How to do this by using client script.

How to do this?

[Sourabh26]

Hi,

You should do it using BR as below - 

BR (After)

Table - Incident Task

var parentInc = current.parent;
var grInc = new GlideRecord('incident');
if(grInc.get('sys_id',parentInc )){
  current.short_description = grInc.getValue('short_description');
  current.update();
}

Mark this as Helpful/Correct, if Applicable.

Regards,

Sourabh

[Shakeel Shaik · Accepted solution]

Hi @Shraddha desai ,

with TWO Methods we can achieve this requirement.

1. getReference

2. GlideAjax

here is the getReference method:

function onLoad() {
   //Type appropriate comment here, and begin script below
    var info = g_form.getReference('incident', populate);

    function populate(info) {

        g_form.setValue('short_description', info.short_description); //Here Prod is my backend value of Short Description Choice
        //Demo Syntax
        //g_form.setValue('<Catalog_variable_new_environment_Value>','<Prod_choice_value>');
    }
}

If my response is helpful, then Please mark as Correct Answer/Helpful.

Please check and let us know.

Thanks 🙂

Shakeel Shaik.