Hello Experts,I wanted to try out the integration of Oracle database with my demo instance. Can anyone suggest me any free online resources wherein I can get the free demo account on oracle database site and try out this integration.RegardsBhoomika.
Hi , We have a issue in our service now instance , duplicate incidents are created with same incident number for the same issue. sys_id of these duplicate incidents are different. As an example we have one incident having two duplicate tickets ...
Hi Team, Can you please provide me more information or explanation what is Yellow Triangle with exclamation mark in an Incident. As per my knowledge is it something comments are updated in an incident work notes last 24 hours or before. What is this ...
Hi Community, I have found about 160 Configuration Items that do not have a corresponding Asset record. The CI's were imported over a year ago before we went live and they have only come to light now following a review of the CI's that were missing...
Anbody have a script to delete duplicate CI's according to serial number.
Hello All, I am using Multi Row Variable set in my catalog form, it contains one check box type variable, if I checked the check box I want to return YES instead of true, if I dint check it will return "NO" instead of false. Please find the screen ...
I have been unable to work out why our Instance does not copy the Incident Resolution Notes and Resolution Code onto the Field Changes note when an Incident is Resolved. All we see is the State Change. I imagine this is very simple but I cannot see a...
Hi All, How to remove empty space when the Widget is hidden in service portal. Below is the example when empty space starts showing up when widget is hidden through role in the widget instance. Client don't want to see the empty space when the widget...
HiDoes anyone out there know if you can attach multiple CIs to one knowledge article. We have a number of Business Services that all follow the same procedure and keeping the knowledge updated is a nightmare. Would be so easy if we could just have on...
Hi AllRecently we encountered a scenario on our QA instance where the incident was getting submitted without filling in the mandatory fields from the Incident Application. Though I can see the blank incidents I am not able to create such an incident ...
I'm looking for ideas on how to prevent fulfillers from downgrading the severity of Major Incident tickets in order to avoid some of the required follow-up activities (attending weekly major incident meeting, providing root cause details, etc.) Requi...
Hi Team, We have one data definition widget. We want to open the record in the new tab once the record is clicket. At this moment it is opening in the same page. We found the following in the client script : var s = {id: p, table: parms.table, sys_...
Hi, I have a form in that i want to do Email Id validation it should be abc123@gmail.com please help me on the same functionality. Regards,
In an incident form whenever the "Assignment group" changes the "Assign to" field should be cleared, if that assignee doesn't belongs to that group. I required a business rule for aabove requirement.
Hello SNC, I have a request from the business to create new fields on a catalog item form to capture the start and end date/time of maintenance windows. Furthermore the requestor wants these "maintenance windows" to apply to a calendar so they can vi...
