Hi all, Currently the RITM and Task priority is set to None. However, when a manager decides to select either a priority of 1,2,3 0r 4 on the RITM, the same priority has to be reflected on the Task. We have multiple catalog items therefore changing ...
Unable to see catalog variables for an ITIL user but visible for an admin user. It was working prior to upgrade of the ServiceNow instance to Rome. I have followed the following -- Removed all the variables from the slush bucket of the flow designer ...
What is best practice for support groups, should they be a set of teams or defined by application, so a support group per app? What are lessons learned in how to define what a group should be?
Dear Community.We have a requirement to delete attachments for incidents of a certain subcategory which are older than 6 months. This is about data protection and personal data....I have built a flow in Flow Designer (thanks to Chuck for the great tu...
Hi All, Hope all good. I've enabled the functionality as create a ticket via email. It's working as expected. When non account holder email send an email I should reply as you are not a valid user to update the ticket. I followed below steps but I te...
Hi everyone, When a user subscribes to a Knowledge Base or Knowledge article to receive email notifications, what happens if the user criteria on the base or article changes and the subscribed user no longer has access? Will they remain subscribed an...
I'm trying to change the font color of the due dates in the list view of PTASKS if the due date is past, but no matter what I try it doesn't seem to work. Here's what I have now: Table: Problem Task [problem_task] Field Name: Due date Value: javascri...
can anyone explain what is the use of user preferences under the user administration module
I am trying to bring in a process so that Catalog owners can review the catalog items annually. I am struggling to figure out what would be the best action items which they can review annually. I have few in mind mentioned below. 1) No of catalog ...
Hi All, I need to capture one field value in Activities section if it is changes. And I checked-in the field check box in Filter activity. Still it is not showing, if it is updated. Any suggestions?
I have created an new view for the Change form and would like it to be the default view for all ITIL users. How would I achieve this?Thank you
How to set quantity as "2" for a particular catalog item. g_form.setValue("quantity",2) = this is not working
Heya! I have a record producer which allows users to load up an Excel file to import Users to ServiceNow. That's all working fine. However, would it be possible to showcase the contents of the Excel file in the Record Producer page, before submitting...
Hello ServiceNow community, hope all is well! I have a requirement relating to Change Management where I have to trigger an approval to two groups sequentially 1) The first group (Technical advisors) needs to approve after the Change Manager approves...
Hi All, 3rd party tool have a button in their tool to retrieve the incidents from ServiceNow. that team hits it using login id "abc" ( Note : user "abc" has rest role in ServiceNow ) Now , They want logs from ServiceNow like what happened when they...
