Incident Short Description or Description as a link?
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‎10-28-2011 06:15 AM
We have some auto-opened incidents that get created from SolarWinds. The short description and description populates with a string like "URL: http://SW45ORION:80/Orion/View.aspx?NetObject=N:2606 at 10/28/2011 8:15:51 ". Is there a way to make this a clickable link? As of right now,our techs have to copy and paste this line into a browser. If possible, I would like to make this an actual link and cut out the copy and paste step.
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Incident Management
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‎02-01-2012 08:04 AM
And I will apologize again....
I figured it out not long after I posted that, so I should have reposted letting you know this.
Thank you very much for the help.
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‎02-06-2012 12:54 PM
I moved this to production Friday morning, and now we have a problem with the attachments. If I have "calculated" checked, itil users are not able to attach to records. As an admin I was able to attach just fine. Also, they could not see my attachments that I had added. I'm not sure if you have seen anything like this, but I'm stumped.
Jason
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‎02-15-2012 10:32 AM
Jason, I just now saw the email about the problems you are having. Are you still having issues, or were you able to get it working properly?
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‎02-16-2012 05:24 AM
I haven't messed with it any more, but yes we are having issues with the attachments once this is turned on. I'm not sure how those are related, but somehow they are. Do you care to put your settings back in Demo so I can compare and see what I have done wrong? I know this makes the third time for that, but I promise t take screenshots this time..... 🙂
Thanks for all the help so far,
Jason
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‎02-16-2012 07:00 AM
OK, it is setup in https://demo20.service-now.com now. I also created an update set that you can export and bring back into another demo instance if required.
Incident record
Dictionary record
UI Policy record
