Good Afternoon,We have had a request from our Incident Mgmt team to help them make some of there elements work smarter and with more ease of use (the usual requirements).One such ask was linked to a self-service portal widget we have to display ongoi...
Hi Everyone,In my current ServiceNow instance, we’ve encountered an issue where user accounts are getting deactivated due to inactivity. The client has requested that this behavior be stopped, as they do not actively use ServiceNow.Currently:There is...
Is it possible to only allow certain days of the week to be selected when using a date field? In particular, we'd like the users to only be able to select Fridays that are at least one full week in advance.I know I can create a client script to do so...
We would like to allow different groups to manage their own response templates.I have attempted to use the Group visibility, but this only seems to work for the sn_templated_snip.template_snippet_reader role. When assigning the sn_templated_snip.temp...
Hello community, How to send birthday notification to user using flow designer.? Thankyou
I am running a flow1 by scheduling it and within that submitting a catalog item using Submit catalog item request action. The respective catalog item has flow2 with approval, which is getting skip and ask for approval action step state changed to co...
Hi Everyone - I have created a scripted rest api and provided it to our network admin to query our CMDB with a mac address and send a response back as valid CI or Invalid CI. When he tried to connect to ServiceNow via. the endpoint he's getting an er...
Hello, Using standard Record Producer we have the ability to script the assignment group for records created. How do we acheive this when using Catalog Builder and Record Producers? Using Catalog Builder Record Producer I can define a Destination for...
Hi Team I’m facing an issue where SLAs are not getting attached to HR cases that are created through a Record Producer.When the HR case is created from the Record Producer, no SLA is attached initially — even though the record meets all the SLA condi...
Hello Connection, Please Give me information about Performance Analytics with example
We're considering automating the transition from scheduled to the implement phase of change based on the planned start date / start of the change window. In addition, we're also considering preventing that transition to implement outside of/prior to...
We're currently assessing a shift from a sequential to parallel approval model whereby change approval requests would be directed to multiple groups, in parallel, as opposed to our existing sequential (x layers) implementation. I'm conscious that thi...
Hi.We want to know how to customize Order Confirmation dialog in Service Catalog.The requirement is:1. Can the requesting user be made uneditable and can be made read-only?2. Can the delivery information (optional) be hidden?3. Can special instructio...
Hello, Use case - we created a custom Problem task type called Continuous Improvement, and in order to make it consistent with General and RCA ones, we had to configure a new action assignment to make 'Complete' button appear on those tasks in SOW. E...
Good eveningWe have a requirement to create a Dashboard, but before that, we need to pull data from Nexthink to ServiceNow.We have got a documentation link to implement this. Will you please check what is the estimated time to implement this? Dashboa...
