I want to prevent a problem record from closing before its related problem tasks gets closed using the below(before update) business rule on problem table.But it is just showing an invalid update pop up and moving to closed state while there are sti...
Has anyone else run into the limitation that groups in ITSM Standard are always static? Right now, we have to manually add and remove users, which doesn’t scale well when people change departments, roles, or locations. Wouldn’t it be useful if groups...
Hello Everybody, The requirement is when a Major incident is resolved then automatically a Problem ticket. I created a BR to implement this but it is working sometime and sometimes not working.Please check the below script and let me know if any chan...
Hello @Everyone,I am working on a requirement related to the Incident table. Currently, when the State is set to On Hold and the On Hold Reason is Awaiting Caller, an email tab, pop-up appears in the Activity section of the SOW Workspace. When any ot...
Hi All, Unable to create the Purchase Order and transfer order for the few catalog items(this catalog items are in the order guide). When the procurement task(OOB, source request workflow) is created for these items, there is a source request UI Acti...
Lets assume there are three variables.1. var_checkbox - true/false2. var_reference - fetches city locations3. var_selectbox - Several question choices. By default, variable is hidden.in a catalog item. When checkbox is true and reference's location's...
We have connected our Endpoint Central instance with ServiceNow. After we did it, we noticed that our inventory was not coming in for all items. It was due to the serial number being the unique identifier in the CMDB. We turned that off and sure e...
Hi All, I'm not finding the JDBC Step to create a Custom Flow action in ServiceNow to integrate with Oracle Data base for data fetch. Can anyone help me with the plugin ID that should be installed to have this option enabled during the Flow action c...
Hi Folks, I have created few reports which are getting displayed in the dashboard but I am unable to edit them as the edit icon (pencil icon) is missing over there.Kindly help !! Thanks in advance for your consideration.
Hi ServiceNow Community ,.... I have a doubt regarding Services Impacted Tab CI population Logic ... During CI Creation...I Could See Lot of CI's Getting Populated in Impacted Services Related List tab, I could see there is logic Defined in CiUtils S...
Hi Team, I have the below catalog client script. function onChange(control, oldValue, newValue, isLoading, isTemplate) { // Prevent running on load or when cleared if (isLoading) return; // Clear if no user selected if (!newValue) { ...
I want to have report knowledge gap button on incident , where a pop up to be displayed with short description populated in that and , when i submit the knowledge gap , feedback task to get createdhere is my code , please helpfunction reportKnowledge...
Hi All, On the problem Management form :When the request approval button is clicked (on the RCA State) -> approval will be generated to the group in problem coordinator group field -> impersonate the user -> approver the request -> end impersonation...
we have a situation in production instance that RITM still in progress even if the task is closed,how to rectify what has happened and solve this?
We have domain separation setup and I'm having trouble with the assigned to field in tickets in our client domains. Let me explain how the domains are setup:TOP (root) ├── Clients │ ├── Client1 │ ├── Client2 │ └── Client3 ├── Standard...
