The Additional Comments field is not visible to end users on Requested Item (sc_req_item) record
The Additional Comments field is not visible to end users when the Requested Item (sc_req_item) record is in the ‘Closed Complete’ state.
Forum Posts
Import of .xls template to create a task list in a change request
Hi All, i would like to know if anyone has had any experience with being able to import a .xls template for change requests/tickets that can automatically create a set of tasks associated to that ticket ? Please
How to HIDE save(ctrl + s) button from ITIL users on the service portal form ?
I want to hide the save button from itil user and it is only visible to admin role. How to do that in service portal form?
How to pass previous values from business rules to script action in servicenow
I am unable to pass previous values to script action from Business Rules. could you please help me. Many thanks,Raghuveer
Prevent Problem Task Closure When Associated Change Request Is Not Closed
Hello all, We encountered an issue where a Problem Task is getting updated to Closed even if the associated Change Request is not in a closed state. The system displayed an error message but still updated the state. To fix this, I tried modifying a B...
Notification is triggering multiple times
Hi Community, In our current setup, the ServiceNow instance operates in the IST (Indian Standard Time) zone. A business rule was implemented to monitor incident creation for a specific domain. The rule triggers a notification when 25 incidents are cr...
How to get previous value on email script
Hi, I have a scenario The email subject should be updated to indicate that the incident number has been escalated to the respective group, specifically when the ticket is moved from A to B group. So how to take previous in email script?Can anyone ple...
BLOG - ServiceNow CartJS : Automate Laptop Requests
Use Case:When a new employee joins the organization, the IT department need to provide them with a laptop. Instead of doing this manually each time —the IT member should navigate to the Service Catalog, select the laptop item, fill in the details, an...
Resolved! How to copy attachment from sctask to ritm
How to copy attachment from sctask to ritm
Flow Designer
Hello Folks,I have a requirement to build a flow for 8 approval variables in a catalog item. Out of these, variables 1, 7, and 8 are mandatory, while the others are optional. The flow needs to check each variable to determine whether an approver is p...
SLA creation
Need to automate SLA creation, if we submit record producer in Prod then need to get created in dev.
CAB Workbench Integration with MS Teams
Hi,Has anyone implemented CAB Workbench integration with Microsoft Teams? I’m trying to understand whether this is currently possible and whether any documentation, best practices, or examples exist for enabling CAB Workbench collaboration or meeting...
How to have a custom role give read only access to all records on the Incident table
Hello. On my Personal Developer Instance (for testing purposes), I created a new user and a new role. The user's name is Carlos Pitman. The role that I created is named incident_reader. I assigned the incident_reader role to Carlos. I then crea...
Resolved! VIrtual Agent Topic visibility user specific
Hello, is there any way to make a topic visible for specific users and not visible for others? In details, I need to make it visible if the "company" attribute from the user record has specific value. Should it be done within topic properties script ...
how do remove roles which are inherited from group
In users profile , Roles are inherited from the groups. But when I removed group from users profile then roles are not getting removed from users profile . They still exists in users profile and now I am not able to remove them manually as they are i...
