Currently we use MIM Workbench to send email comms out to the business. Is it possible for this email to then be embedded into the Parent ticket so that the information then flows into the child ticket. Our emails in workbench are in a Table format ...
Hi all , Need help with script copying comments from Ritm to catalog task .I found some scripts in community but many are causing to duplicate comments in Ritm . And few posts says to use before business rule , I think it's not a best practise to use...
Hi, I want to exploring the AI agents offered by ServiceNow, including their capabilities and associated cost details (estimate figure).Can anyone please help on any document or videos, It will be helpful. Thanks!
Hi,In ATF once i want to delete the incident after completion of testing if i click Delete then it is opening one popup which is mentioned in the below screenshot. Please help me out what ATF test steps should i need to use for this ?Kindly help me...
I have 3 tables called as Countries, Jurisdiction and Qualification Type.Countries table stores number of country records.Jurisdiction stores Jurisdiction recordsQualification Type stores member type records.On Jurisdiction and Qualification Type tab...
Hello Everyone, I have one requirement , I have two group END Group, EUC Grop END Group having - Network engineering EU,Network engineering EU, Network engineering AZEUC Group having - Digital , Tele network, Mobile networkin single incid...
I'm experiencing the same issue with the risk assessment form when using ATF: https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-select-a-related-links-using-atf-test-steps/m-p/1174556/page/2 The problem is that I cannot select ...
I have a table named "Git_Hub" in the "CICD" application scope, and I have another application scope called "Student".Now, I want to create a Client Script in the "Student" scope that should auto-populate a field from the "Git_Hub" table, which belon...
Does deleting the inactive catalog variables also delete the historical data ? If yes, can we avoid it in fix script without cascade delete?
Hello All I just created a scoped application in studio. As part of the requirement, I created two reports. I also created a dashboard by navigating to platform analytics --> Library --> Dashboards and selecting "Create new dashboard". The idea I had...
Step 1: Create a User in Instance 1Navigate to User Administration > Users and create a new user (e.g., User ID: harshil) with a secure password.Enable the "Web service access only" checkbox. This restricts the user from logging into the instance via...
We are unable set parameters in request Body.error message:logs are printing fine. value of body input_data={"request":{"subject":"Product Notice: The status of MOTORCYCLEACCIDENT.COM has changed.","description":"Product Notice: The status of MOTORC...
Hello I'm trying to figure out what regex values must be used in order to validate a field to a value like this:Ex. 100,000.0050,000.00 1,000,000.00I have a regex validation but it accepts numbers without decimal places. ^(?!0\.00)\d{1,3}(,\d{3})*(\....
We're working on integrating UPS SNMP traps into ServiceNow Event Management (Yokohama release). The traps are coming in via MID Server and show up as events with Source = “Trap from Enterprise 318” and Resource = “APC.”We’ve created a Transform and ...
Hi. For a few weeks now we have been stumped technically with a requirement. We are using universal requests to serve up a catalog item on the portal. The problem is that we want to get hold of the record number in order to use it in an onLoad catalo...
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