Hide x in mrvs
I want to hide 'X' in MRVS on on Load , the script available on community is not working .Does anyone have idea about it.
Forum Posts
How to attach a screenshot automatically in a custom field in Incident form?
I have a screenshot stored within one table in ServiceNow. Whenever a incident is proposed to a major incident, I want to attach that screenshot automatically in that custom field, in the incident form.
Resolved! Sorting reference field lookup
Hi. I have a reference field that refers to a table ('u_infra_cost_of_ram') with two columns that I care about: RAM, an Integer field with internal name of 'u_ram', and Price, a Price field with internal name of 'u_price'. I want users in the Service...
Users with snc_internal role unable to view logo/images in email templates
Hi everyone,We are facing an issue where users with the snc_internal role are not able to see the logo and other images included in our email templates. The images are stored as attachments in serviceNow. The users do have access to the related table...
How remove the mandatory on HR service field from case creation.
Hi, I want to remove the mandatory on HR service field from case creation.Can anyone please help on this, It will be useful. Thanks!
Purpose of "catalog" field in the RITM table
Hi Team, I have a query, In the "sc_req_item" table we have a field called "catalog", Want to know what the use and purpose of the field and it is was read-only, and it was not available on the form level. It was there in the list view. Please let me...
How to remove HTML tags from text through Dynamic content to show text on the Dashboard.
Hello All, We are configuring Dynamic content to show the text on dashboard by fetching text from the article body but it is showing html tags as well. Please help me to remove the those html tags from text.
Resolved! Advanced record qualifier with 3 conditions
I am having trouble with a catalog item reference qualifier with three different conditions.The desired returned results are:1. Apple Mac assets assigned to the requested for user that are 4 years old or more2. Windows assets assigned to the requeste...
I am getting this error "No response for ECC message request with sysid=xxxxxx after waiting for 30 seconds in ECC Queue"
I am getting this error in After Business Rule where I am triggering a REST Message Create Method to create a Jira Issue. "No response for ECC message request with sysid=8170a4fddb4a9c106f1f6e59139619b4 after waiting for 30 seconds in ECC Queue"Thoug...
Resolved! Modify questions "Something is not working" Report an IT Issue order guide
Hello, Looking for the location to modify an order guide. I would like to remove the highlighted field. Any help is greatly appreciated
How to edit the case_creation ui page after cloned
Hi, I want to do some changes on this ui page so have cloned the case_creation ui page but still the not able to edit due to "This item is read-only based on its protection policy."Can anyone please help on this how to edit this ui page, It will be u...
How to Dynamically Track Knowledge Article View Origins
Hi All,I have a requirement to track the origin of knowledge article views dynamically in the kb_use table.Key aspects of the requirement:The origin should include every possible location (e.g., Virtual Agent, Workspaces, HRSS My IT, Now Mobile, etc....
Major Incident Management Configuration
What role is required to access Major Incident Management Configuration (/now/sow-admin/major-incident-management)on Service Operations Workspace Admin Center?
Resolved! Decision Tree - Idea, Demand, Project, Request & Change
Hi all, Our client asked us to provide them with a "Decision Tree" for Idea, Demand, Project, Request & Change.Find attached an example that includes Problem and Incident given by them. Do we have something similar produced by ServiceNow for the topi...
Resolved! I am not upload the cost values using transform msp.
Hello Experts, I am tring to the load the data of cost using transform map in tco module, but cost value is empty. Cost field type is fx currency. Could you help in this case.
