Incident Short Description or Description as a link?

Jason Stephens
Kilo Guru

We have some auto-opened incidents that get created from SolarWinds. The short description and description populates with a string like "URL: http://SW45ORION:80/Orion/View.aspx?NetObject=N:2606 at 10/28/2011 8:15:51 ". Is there a way to make this a clickable link? As of right now,our techs have to copy and paste this line into a browser. If possible, I would like to make this an actual link and cut out the copy and paste step.

16 REPLIES 16

CapaJC
ServiceNow Employee
ServiceNow Employee

You could add a custom URL field, then have a business rule that populates it when appropriate after parsing the short description.


hamiltr
Kilo Contributor

hello, we are about to embark upon solarwinds integration with service-now but I cannot see any demo records (I believe these are cleared nightly). Is there anywhere I can see how alarms/alerts are raised in service-now via Solarwinds? thank you