incident task related list won't display

[david_erickson]

We are wanting to use the incident task->incident related list. We add the list. 

Then try to look at the list and it is not visible.

With the list not visible, i cannot configure the list control for the list. I noticed there is no relationship built for the list. (i tried creating one, and it will display and work, but prefer to get the oob working.)

I did go to numbering and setup that hoping that by creating some i could get it to display, no luck. It will display if added to the form, but this is not how we want it setup.

I looked at client scripts, have yet to identify one that might be hiding it. It's got to be something simple I'm missing. I would appreciate any direction to where i can get this out of box list to display. Thanks in advance.

David Erickson

[Mwatkins]

That list is what you might call an "implied" related list. It is a list that is automatically generated by the platform, based on the relationship between Incident Task and Incident tables; namely, the reference from Incident Task.Incident to Incident. This is why you won't find it in the "Relations" module because those are scripted related lists.

Here's how I would go about getting out of your current predicament. In a sub-prod create an Incident Task (/incident_task.do?sys_id=-1) directly and then associate an Incident to it. Now when you open that Incident you will see the Related List show up. This is because the list is hidden when it is empty.

[david_erickson]

I created several incident tasks, related them to incidents. 

Then went to one of the incidents related. Removed the related list. saved. added it back and saved it again. 

still doesn't show up. In the incident tasks you can see the lncident value in its' field.

[Mwatkins]

What is the table name of INTCTSK (you can see it in the URL as /tablename_list.do or /tablename.do)? I believe the out-of-box Incident Task table has the prefix "TASK" not "INTCTSK", I'm wondering if these records are actually from a different table...

[david_erickson]

The number preference did not exist for the 'incident task' table. I created one, and that is where the INCTSK was setup. I selected the Incident task table, so if you create them, they number properly. Just don't have the related list option. i can create my own personal list and that one will work, but i want to use the oob one which displays as a selection only, and does not display otherwise.