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incident management
Forum Posts
Resolved! Creating portal for scoped application?
As a Product owner, I want to build a service portal for 'Ticketing order' table created in custom application scope, So that Callers can see their records in it Acceptance Criteria: Either Portal or UI builder can be used to fulfil this requiremen...
Make field display on checkbox is checked and make that variable readonly on catalog task/RITM
Hello All, I have made one catalog item but in that I want to make fields readonly on catalog task and RITM I have made this through ui policy and action, also that variable is checked then only other variable is display if unchecked then it is hidde...
how to get 3 variables in single row in catalog item
how to get 3 variables in single row in catalog item,please find the attachment.
Resolved! How to make "custom with label" variable to be hidden ,mandatory and visible.
I found the following options of (mandatory, hidden, visible) for the data type "custom with label" are not available on catalog item. How to enable those for the data type "custom with label" on catalog item.
Resolved! how to delete scoped applications in a list?
HOw to delete selected applications from the below list? i am unable to do it?
Create a Demand from a record producer that also creates a child Demand Task upon submission
I have a demand record producer. The ask is that along with the demand being created, that a child demand task also gets created. I was able to do this through Incident, but not through demand. I'm using the following script: var gr = new GlideRecord...
Resolved! Remove Tags from Virtual Task Board
I have a Visual Task Board from our Incident table and the lanes on the board are by assignee. I have created business rules to add tags to the cards on the board when the state of the incident ticket changes from New to Assigned to Work in Progress...
Resolved! How to hide Variable Set name on a catalog item form
Hi, Please I need help on how to hide Variable set name on a catalog item form. Basically, we have two different variable sets that are attached to our catalog items. So whenever we want to fill out the catalog item form, it's displaying the name of ...
Resolved! How can I cancel a running workflow on a single RITM?
I have a Workflow set to run on RITM that has a timer activity - this appears to be 'broke' on some, not all, of the specific Catalog Item type. Is it possible to cancel the running workflow on single RITM records instead of a whole set or type?
Row size too large
Hello Friends,I got one starange issue in my end when i am creating new form so system generates one error "Syntax Error or Access Rule Violation detected by database (Row size too large. The maximum row size for the used table type, not counting BLO...
Unable to attach the knowledge article in agent assist
Hi All, I am unable to attaching Knowledge article for a service request in agent assist, it is working for incident but not for service request. When I click on the attach button in agent assist it shows like Attach note field not found. If anyone a...
Resolved! "Create Dashboard Version" is not displayed in the Homepage Cogwheel Menu even if I have an admin role.
Hi SN Community,Just want to ask if you have experienced that the "Create Dashboard Version" button is not displayed in all homepages with users and with none in the cogwheel menu of homepages. I checked the sys_portal_page as well and I think the "C...
Resolved! I want to remove "Insert and Stay" button from context menu of a form how can i achieve that?
I want to remove "Insert and Stay" button from context menu of a form how can i achieve that?. As the action name starts with "sysverb" & also it is not available for the table from which i want to remove it when i searched in UI actions list. But o...
How to filter unique reocrds in a table??
Hi, I have a custom table name "Contractual". Which has Home field which is a reference field of a other table denomination whose fields are Name , Role, Country. I want to get unique value of name should be visible when I click home button on Contr...
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