Hello All I have a catalo item for the type if they select NEW-attachment shown but if the select Update or Retire options they want to Attachments/paper clip option hidden How would I go about hiding paperclip attachment if type= update or Retire? T...
Hi, The requirement is- I have to create a notification which should be sent to the SME(field type- reference, referring to user table) of the story when state of the story changes to Testing. In the notification body, there should be 2 buttons as-...
I am setting the Active false for a change request record and automatically state changing to Closed successful. I need to know why its happening. Is it because of any Business rule or client script or ....
Hi All, I have written a query business to restrict record access based on few conditions. While testing, i found that business rule is being executed multiple times for a single incident record. Could you please help me understand why. Regards, Sree...
Hello, I created an on display business rule that will set the Assignment group, Category and sub category for users in a specific department. I used filter conditions to look for the department and actions to set the field values, I didn't script th...
In our environment, some of our incidents are created by itil users directly through the UI16 interface and others are created using record producers with variables in the Service Portal. I have updated the standard ticket configuration to add the a...
When sending comms using the Major Incident Management workbench, is it possible to view on ServiceNow the email communication that has just been sent?
Hi All, In service portal, when end user clicks on button/ link i need to create incident automatically and auto populate some fields using server side script. for this case i already written below function in widget's server script field and call...
What are ServiceNow SLA when your report an issue to HI?
How to disable previous dates in calendar field in service catalog variable
Hi Folks, I am working on a scenario to Populate "Contact type" field as "Self-service" on REQ, RITM, SCTASK" Objective : If a user submits a request from service portal then "contact type" on REQ, RITM, SCTASK so be updated as Self-service...
Hello Experts, we have a requirement to resolve all the performance related issues in our instance. But unfortunately, there is no information of where is the slowness exactly. we need to identify ourself and need to provide the fix. Could you pleas...
Hi Experts,Requirement is to concatenate the five field values and display the value in one field1.First part is From the first filed need to select first letter 'A' from the first word and First letter 'A' from the second word. I'm unable to achieve...
Hi, We have a requirement as below, please help with your ideas on how to build this. Need to create a catalog item with reference to cmdb application table (around 500 applications), on the form when user selects an application we should dynamically...
