I have an Inbound Action already set in place to update the State when a users responds to an email, but we have users going directly into the Incident and added comments. We need to change the state to Customer Responded(33) when this happens as wel...
Hi all, Please I need information about how to manage On-Premise Instance. Also, how can we force reset the Admin Account if we don't have the credentials? This is a company Instance, and not PDI. Thanks all
Hi All, I want to add select all option in List Collector Variable choice so that i could select all options at the same time instead of one by one when require to add all choices of List Collector Variable
Please help me with the script includes and onchange client script to Populate requested for details while raising a request through catalog item. Below are the variables from catalog item. Requested for - requested_for Requested by - requested_by Lo...
Hi, In our instance which is in Paris, the notification tab in system settings is missing for some users. do anyone know the possible reason for that? Note: It is happening for some users only
This is a 2 part question that I'm hoping has the same answer. 1) If a user removes My Groups Work from the ITIL homepage, where do you find it to add it back? I can't find it in the Add Content frame. 2) I created a 2nd gauge similar to My Groups...
What is the difference between the two fields? I'm wondering what best practice is regarding the two within ITSM processes.
Hi all, I am creating a request from inbound action. Also i am calling a workflow from it. In that workflow, after begin activity i have created a catalog task activity. After that activity some custom activity is there. Once that custom activity com...
Is there any table names with "syslog" and "syslog_transaction"? if so is there any relationship between those two tables
Links inserted in HTML fields are not clickable
Hi,I'm trying to find out how to integrate Flexera(FlexNet Manager Suite) with ServiceNow. I'm not able to find any document containing the technical solution for this integration.If anyone has done this integration please assist.Thanks,Sarah
Hi Team, I have successfully implemented POC to integrate slack and servicenow in such a way that 1. As soon as an P1/P2 ticket is assigned to my group i will get an instant alert. 2.Also, if any P3/P4/P5 ticket assigned to my group is updated to P1/...
Hello all,Recently upgraded Non-Production Instance from Helsinki 9 to Istanbul 7 (with hot-fix). Before we upgraded the Non-Production, I had added a file extension to be blocked from being attached to a Case. The file extension was Winmail.dat - Af...
Hi all, I've built reports for users that include catalog variables - when I view the report I can see the variables. However when other users view the report - the variables are missing. Does anybody know what role/ACL is required for users to be ab...
Hi All, I want to add Assignment group in my visual task board but i don't know how to do that. Pls help.