incident task related list won't display

[david_erickson]

We are wanting to use the incident task->incident related list. We add the list. 

Then try to look at the list and it is not visible.

With the list not visible, i cannot configure the list control for the list. I noticed there is no relationship built for the list. (i tried creating one, and it will display and work, but prefer to get the oob working.)

I did go to numbering and setup that hoping that by creating some i could get it to display, no luck. It will display if added to the form, but this is not how we want it setup.

I looked at client scripts, have yet to identify one that might be hiding it. It's got to be something simple I'm missing. I would appreciate any direction to where i can get this out of box list to display. Thanks in advance.

David Erickson

[Mwatkins]

Hm... odd. The test users, can they see the records directly in the incident task table? It isn't a security access issue, right? Can you turn on "Session Debugging > Debug Security" and see if read access is getting blocked?

Using Session Debugging for ACL Security

[Barbara L - Gli]

Your images aren't showing up for me, but I think I understand your problem -- 

If there is a List Control existing, you should be able to find the List Control even though it's not visible to check if there are any settings there that may be hiding it. If there is one you would find it in [sys_ui_list_control] where Related list is "incident_task.incident"

Link to the list search here: YOUR-INSTANCE-NAME.service-now.com/nav_to.do?uri=%2Fsys_ui_list_control_list.do%3Fsysparm_query%3Drelated_listSTARTSWITHincident_task.incident%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue

In your client scripts search for any with "hideRelatedList" in the script, that seems to be the main way to hide one if that had been done in the past 

[david_erickson]

searched [sys_ui_list_control] and could only find the incident_task.parent, not the incident_task.incident. If i add the parent, it does show up. I'll look through the scripts and see if there is anything.