Incident to Service Request

[XYZ]

Hello Community,

I'm looking to convert few incidents into Service request catalog and populating all the necessary attributes in the form.Kindly help me to achieve this in the Tokyo version? Thanks in advance!

[Harish Kota]

Hi @XYZ 

Please provide the conditions for your requirement. Please provide catalog item names and Incident conditions.

Thanks,

Harish Kota

[XYZ]

Hello Harish,

When an IT user clicks the below option from incident it should  take to particular generic Service request catalog and should populate CI, short description and description into generic SR fields(CI, short description, description).

Thanks for the help again!