incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

[Sushmitha9]

incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script

[Saiganeshraja]

var gr = new GlideRecord('incident');


gr.setWorkflow(false);
//gr.autoSysFields(false);
gr.query();


while (gr.next()) {
gr.state= '2';
gr.assigned_to = gs.getUserID();
gr.update();

}

Mark correct and helpful

[Rahul Dev1]

Hi Sushmita,

You can try code below:

incidentChange();

function incidentChange(){

var gr=new GlideRecord('incident');

gr.addEncodedQuery('sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()^state=1');

gr.setWorkflow(false);

gr.query();

while(gr.next()){

gr.state= 2;
gr.assigned_to = 'your sys_id';
gr.update();

}

}

[Sushmitha9]

hi rahul

On Change
- If caller is VIP then
category should be network
sub category should be IP address

_ if caller is NOT VIP then category and sub category should be empty(that is cat and sub cat should be none)

how to do this

[Rahul Dev1]

Hi Sushmita

You can use the onChange client script on caller field as below:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

g_form.getReference('caller_id',validCaller);


}
function validCaller(callVip){
var call_vip=callVip.vip;

if(call_vip=='true'){

g_form.setValue('category','network');
g_form.setValue('subcategory','ip address');

}
else{
g_form.setValue('category','');
g_form.setValue('subcategory','');
}
}