Does anyone know away to convert a Schedule Date/Time field to GlideDateTime? I'm trying to make it so that when a user adds a user_calendar_event record it sends them an Outlook Appointment but the time isn't caring over right. I did create an Imp...
Hi I have an asset register which is in Excel and i want to import this into Service-now. Can you advise what is the best way to do this and how this is completed, im new to this area of service-now. I want to export all my current asset which are re...
Hi,I would like to create an Incident report in Eureka based on what times of the day/night Incidents are logged. I support are Global service that is 24/7 so I need to see a trend of what times Incidents are logged by my team.Can someone assist in p...
Hello everyone, we are using the predefined "Login" dynamic content block and modyfied the layout to meet our needs.Everything works out fine but I would like to know which script service now is using to verify the users credentials. Usecase: For be...
We have a team that needs to track impact/urgency on requests. I was creating a catalog item but there is no option to "Map to Field" like there is for a record producer; additionally, I do not want to expose the impact/urgency on SCTASKs. With that ...
I want to change background color for worknote in email notification for incident. Email notification for incident has 3 recent worknotes with light yellow background color (LightGoldenRodYellow). I found this color is set in system properties as:gli...
How to display catalog items under particular SC Categories? Scenario: we want display top 9 catalog items for particular SC Category select or click at SC_categery widget in service portal? Please provide with examples...Thanks
Hi, I have noticed that the actual elapsed time is not getting updated correctly for task_sla records that have been breached. For example, a particular task_sla record is displaying the actual elapsed time as 29 days when it should be 32 days. Howe...
In the task_SLA related list. The "actual elapsed time" is not getting updated. Its only getting updated when SLA is stopped ? Can anyone help on this
Hello All, If 'opened by' and 'requested for' is the same user 'Request Opened on Behalf' notification is getting triggered. What condition needs to be added to send only when 'opened by' and 'requested for' user is different? I tried with few condit...
I retrieved a updateset to test instance and preview was successful but when i committed it, it got an error. ERROR: FAILED TRYING TO EXECUTE ON CONNECTION glide.0 (connpid=47761): com.glide.db.BatchStatement$StatementContainer@bd2466,com.glide.db.Ba...
Please give me a simplest example how these two API s work.Any help/ support will be highly appreciated.thanks,ServiceNow TestUser
Hi, We are finding duplicate incidents created with same numbers. and I found there is a OOB unique option. Setting unique to true on number field will solve that issue? and does anyone have any idea what is the root cause of this issue? Number i...
Hi, I have 2 tables: task table (task)reason for change table (u_reason_for_change) I have fields named "executive summary" and "cause of outage". Once I input one of those in task fields and submit the task, it was not copied in the reason for outag...
Hello All, I am looking to pull a report on Incident tickets and SCTask tickets that were worked on by a group (lets call the Group "Benefit") however, I do not want to include tickets that was assigned to the group but not worked on by a member of t...
