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How to export a Knowledge article to pdf through scripting?

Hi, I need to add a UI action "Send email" in the kb_knowledge table. On click of the UI action, a pop up should display asking for an email address. On entering the email address, it should export the knowledge article to pdf and send an email as an...

skumars1808 by Tera Contributor
  • 1893 Views
  • 5 replies
  • 2 helpfuls

Where Clause in Database View

Hello All, I have a field "major incident state" present on two tables (not sure if this affects anything but the Element name on Incident table for this field is "major_incident_state" while on the custom table its "u_major_incident_state". Need hel...

Kiff by Giga Expert
  • 7023 Views
  • 3 replies
  • 4 helpfuls

Use GlideAggregate Function to identify - MIN,MAX and COUNT

Hi Team, I'm trying to writing script to find Min and Max value using below script. The below script showing the output as Minimum Value: 1Maximum Value: 1 When I'm using while loop instead If getting below output. Minimum Value: 1Maximum Value: 1Min...

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ersureshbe by Giga Sage
  • 3895 Views
  • 3 replies
  • 1 helpfuls

Fields on Task Table

Hey Guys  I was checking Task Table going to all the tables in system. When I clicked on "Task" , in the right side of window, all the fields associated with Task table came up.  Could you please let me know why there is different signs in front of d...

EKTA2 by Tera Expert
  • 2271 Views
  • 4 replies
  • 3 helpfuls

Resolved! OnCall calendar rotation: Daily OnCall + Weekend

Looking for some help in how to effectively set up a 4 person On-call rotation where the same person is on-call the same day of the week, Monday - Thursday.  Then the weekend (Fri-Mon am) is a rotation.  Something like this: Person A - always on-call...

Resolved! Repeat incidents

On our record producer for Incidents we have a reference field where a user can choose from their closed incidents.   It is using an advanced reference qualifier that is showing as javascript:getCallerClosedIncidents().   This was not working and was...

Resolved! Data source sheet number selection

Hello, I am getting data source table xyz having following Sheet Number 5 and Header row 1.However client is sending the file via inbound email.File contains 1 xlsx file & only 2 worksheet inside (abc & xyz) i would like to know what is reason behind...

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Update custom table with variable values from Catalog item

Hi All,Is it possible to create a new record in a custom table with the Variable values whenever a catalog item request is Completed? What should be the practice that we should follow.For example, there are 2 variables (Name, Age)If Name - ServiceNow...

Angshuman3 by Mega Guru
  • 3106 Views
  • 3 replies
  • 0 helpfuls