We have set up data lookup rules for filling in the assignment group on an Incident form.The matching fields include thing like Category, CI, and location. Now location is a very fine grained field. It maps to an actual location after all.What we wo...
Greetings all!We are interested in hearing how different organizations track the usage of incident ticket templates. We would like to analyze what templates are used on a regular basis. We would like to populate a field by the template to record its ...
I understand something about TREND.. TREND is a DATEPART it contains (year,month,day,hour, minutes). RELATIVE is a REALTIVE it also contains (year,month,day,hour, minutes). Exactly what is the meaning of relative? Can anyone please let me know ...
I see that you can style fields, in the field styles section, but how would one style a form, such as the incident form?
a user from the User lis was deleted and then after LDAP sync it was created- i want o see who deleted this is it possible? please let me know
I am currently trying to make it so when a user adds a comment to their incident in self serve view that it will update the incident state. I have an incident state that is custom (10) and it's need more information. When the user replies to emai...
I am setting up an integration with Workday. I am making a soap call from a business rule, in which it returns XML in the response. This response (wd:Get_Workers_Response) contains about 1000 records which I would like to separate out by user (Worker...
Hi, we've got a LDAP data source setup (using a MID Server) which is only pulling in 6000 out of 7000 records. I can see AD groups that are virtually identical in name and all other attributes (except the obvious ones like ObjectSID, ObjectGUID sa...
I'm trying to write to the work_notes field in a before insert business rule. i've tried: 1. current.work_notes = ".....";2. current.work_notes.setJournalEntry('....'); I've seen #1 work but not consistently. I'm not sure if there is a scud missile...
All: We're implementing a new instance of ServiceNow and I need to modify the email templates generated during Incident Management. I have no problem accessing and adjusting the templates as an administrator but the person I want to do the maintenan...
Hi all, I have been trying to find a way to populate the RITM 'Assigned To' field with the Request's 'Assigned To' info. Basically when someone submits an order guide via the Service Catalog a request is created and the 'Assignment Group' field on...
Hello Everyone, I'm trying to implement a virtual cart which will collect the records from webservice and add all the records as a Item in the cart. In the Example at wiki only one item is added via script. while I am trying for multiple item. The...
1. What are the potential implications of changing the numbering system so that it display INCYYYYMMDD.0000 e.g. (INC20140925.0001)2. Please advise how can this be technically achieved. My thoughts are not to tamper with the OOTB functionality but t...
Hello Everyone, I'm looking to integrate my instance of Service-Now with some of our vendors which are currently using Service-Now. The purpose is to move tickets back and forth and to enable my instance of SNOW to be the single source where everyth...
We are preparing to integrate to Service-Now, and will be using LDAP to retrieve our user records. I've reviewed a few articles on how to detect disabled users in the LDAP process. Two methods are mentioned; Using a Separate LDAP process to filter ou...