Hi,Im looking for a way to add some sort of message after a user uses the attachment GUI to add an attachment to an approval ticket. I have a business rule that does something with the attachment when it's added. I want to inform the user what happ...
Hi, first post - We have a DR test planned - and I want to stop people Scheduling changes over that weekend.I want a blanket freeze on all changes, regardless of CI, location etc. I just want one change over that weekend - the DR test..Can I set SN s...
Hi Everyone,i have a requirement to create a project charter in the PM application on click of a button. i.e, the project charter form should be created from the values i have entered in the project form plus the values i have entered in the related ...
We're looking to create two First Level Resolution (FLR) reports for the Service Desk group and hopefully I can clearly explain what this mean below:Report 1An incident that has been created and directly assigned to the Service DeskAs long as the inc...
I have a requirement where we are trying to present a single front-end to users and then based on a question/answer we will either generate a new Change Request and new change tasks. Or we will only need to create a new change task where the parent...
Greetings!We have a field, Comments", which is a journal field type. I would like to be able to modify the comment before it gets submitted.The goal is to make an entry in the first line that says: "From: username";function onBefore(current, previous...
I need to allow anyone with the ITIL role to be able to create quick messages.I have allowed the ITIL role to access the Quick Messages module by editing the application menu.I also changed the ACLS read and create to require only the ITL roleACL sys...
I am new to ServiceNow but getting quickly up to speed. I am trying to go back in time and find out what incidents were not resolved at the end of each month but having a hard time. This is what I am using:Type:Pie chartBar chartListPivot Table--...
How is everyone handling tracking licenses when they are concurrent or by site? I want to capture the fact that I have 5 concurrent licenses, but it seems the system wants named user so it only allows 5 user entitlements. With concurrent you can have...
Where is Root Cause recorded in SN? Is there an ability to easily categorize / classify root causes for reporting purposes?
We are starting to implement multiple record producers that create Changes. Each record producer asks the user to fill out different variables. The problem we are running into is that we do not want all of these different variables to appear on the p...
Why would this be happening? I'm trying to import open incident records from my production SN instance to our development instance. I followed the steps in Importing from Another ServiceNow Instance - ServiceNow Wiki and I keep getting the above e...
Hi Experts,I wanted a report that will give me the count of incident ticket(based on the assignment group that we give) that are transferred from my group to some other groupFor example : How many tickets have come to Assignment group XYZ and transfe...
Hello,The sys_audit table has two fields "Document Key" and "Record Internal Checkpoint".I am trying to discover how I can leverage these to tie back to a particular CI.An example I was thinking was search sys_audit for a particular table name where ...
Hi , I am working on incident,could anyone guide me regrding this.As an incident Analyst i would like to be able to attach an email to an incident as an attachment