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Resolved! Hi all we are using glideencrypter for encrypting the data again we are using the decrypt method for decrypting the same data. It is working fine for combination of text and some special characters but while using with " and / special characters we a

Hi all we are using glideencrypter for encrypting the data again we are using the decrypt method for decrypting the same data. It is working fine for combination of text and some special characters but while using with " and / special characters we a...

Santhosh23 by • Tera Expert
  • 1772 Views
  • 4 replies
  • 2 helpfuls

Broadcast Message

My requirement is to send a broadcast message on agent app i.e the users in agent app should be sent a broadcast message like the call is at 9:00pm  Please Help    

Surya29 by • Kilo Contributor
  • 3017 Views
  • 3 replies
  • 2 helpfuls

How to audit to see who deleted attachments from Incidents?

Hi, There are a lot of information (and steps) on how to audit tables, records, attachments, etc, but what I need to know is how to turn audit on to see which user has deleted an attachment from, for example, an Incident ticket. I have tested this by...

Viskop_KP by • Kilo Guru
  • 3175 Views
  • 5 replies
  • 1 helpfuls

How does Discovery handle IP address duplicates?

We are currently using Discovery to manage inventory. However I noticed that there are a couple of different devices with the same IP address and this is happening for multiple IP addresses, they have multiple records related to the address. How does...

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Display/Hide Process Flow

Hi,I have created a process flow for the Incident table but this only relates to an certain categories of incident.Does anyone know if there is anyway that I can Display/Hide the process flow. I was hoping to do this by UI Polilcy but it does not app...

Resolved! How to get mandatory approvals from two people in a workflow and until the two of them approve, it should be 'Requested' and once both of them approve then only it should be 'No longer required'.

Hi Guys,Let me know how to get mandatory approvals from two people in a workflow and until the two of them approve, it should be 'Requested' and once both of them approve then only it should be 'No longer required'. If the first person has approved, ...

utkarsha_s by • Kilo Expert
  • 5316 Views
  • 26 replies
  • 9 helpfuls

Updating Chart Colors Not Working

Hey All,I have a bar graph sorted by the classification of the assignment group. I went to the Chart Colors module in Reports and updated each value from the element of classification.However, when I run the report the colors are associated with the ...

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