Information - Nextthink Servicenow integration

[Himanshu Singh2]

Hi All,

I have a requirement to configure Nextthink- Servicenow integration for

1. Auto ticket creation based on next think issue alert.

2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/issue.

Can you help me with the end-to-end steps on how to configure this and what will be required ?

@Ankur Bawiskar  

Thanks in advance

[Dr Atul G- LNG]

Hi @Himanshu Singh2 

https://video.nexthink.com/watch/uXxKnXMa1s3UdgRbvEjf7D

https://store.servicenow.com/store/app/7a22ff2e1ba46a50a85b16db234bcb51

https://nexthink.com/platform/integration/servicenow

If you downloaded the Nexthink app from the ServiceNow Store, there should be some documentation that goes along with the app as well as a method to get support from the author of the app.

[Dr Atul G- LNG]

Hi @Himanshu Singh2 Reading the links above will give you a starting idea. Go through them, take notes, and the task should become easier.

[Himanshu Singh2]

Hi @Dr Atul G- LNG , 

Thank you for your guidance, for now I have created Application registry for this integration and provided the client id and client secret to nexthink team and we try to build a connection but it is giving us error saying “Unable to retrieve the authentication token for the request”. Can you guide me further to achieve a connection ?

[Dr Atul G- LNG]

Hi @Himanshu Singh2 

How to Setup OAuth2 authentication for outbound RESTMessageV2 integrations

OAuth : Script to Automate Token Request

How to get Auth Token using script when grant type is Authorization code

How to generate the access token once it is expired from Business Rule?