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06-12-2024 10:48 AM
Hello and Good Afternoon.
Just curious what is/are the default role(s) assigned to a newly created user and in which configuration can I see this. Reason is when creating a new user, the "Roles" tab is empty so I can't seem to find where this is configured and where can these be re-configured.
Thank you.
Best regards,
ken
Solved! Go to Solution.
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06-12-2024 11:08 PM
Hi @kydomingo
When we create a new user, no role will get assigned to that user explicitly i.e. reason the role "Related List" show empty. As a admin, you can add user in groups and then from group the user will get the role. Never ever assign a role directly to a user , it is not a best practice.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-12-2024 11:18 PM
Hi @kydomingo,
When you create any new user then no new role will be assigned. For best practice, we create the group and grant role as per the business requirement(Suppose a person is hired for Change management then we will provide the relevant role to group then we will add the user in this group.)
Please accept my resolution if it works for you and thumps up.
Thanks
Jitendra
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06-12-2024 11:08 PM
Hi @kydomingo
When we create a new user, no role will get assigned to that user explicitly i.e. reason the role "Related List" show empty. As a admin, you can add user in groups and then from group the user will get the role. Never ever assign a role directly to a user , it is not a best practice.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-13-2024 06:33 AM
Thank you very much.
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06-12-2024 11:18 PM
Hi @kydomingo,
When you create any new user then no new role will be assigned. For best practice, we create the group and grant role as per the business requirement(Suppose a person is hired for Change management then we will provide the relevant role to group then we will add the user in this group.)
Please accept my resolution if it works for you and thumps up.
Thanks
Jitendra