I have created a Record producer and used the below script to populate the field values except for the Opened field, the opened field has to be updated with the created on date.
Script:
(function() {
// Set the values to the incident fields
current.u_opened_by = producer.requested_by;
current.u_requested_for = producer.requested_for;
current.u_assignment_group = '5a5c5e849312021029427e8efaba1041'; //group sys_id
current.u_contact_type = "Self Service";
current.u_item = '3a25637b47701100ba13a5554ee490a0';
var createdOn = new GlideDateTime(current.sys_created_on.getDisplayValue());
current.u_opened = createdOn.getDisplayValue();
//current.u_opened = current.sys_created_on;
current.u_state = 1;
current.u_priority = 4;
})();
1 ACCEPTED SOLUTION
