Insert a record when you click on New button.

[parag_kishor_de]

I have a scenario that I want to insert a record in Incident table when click on the 'New' Button   of the Incident list or 'Create New' of incident.

The incident can have only incident number the record must insert as soon as I click and I should not need to save or submit on the incident form.

Please help.

[parag_kishor_de]

Hi Kuruva,

The issue is still does not have answer yet, so I would keep this question running.

Thanks

Parag

[The SN Nerd]

The UI Action 'New' in question has the sys_id 80c8c3a60a0a0b34003364513f7d9d27 in my system.

• Name: New
• Table: Global
• List banner button: true

If you want to override it, change the 'Table' field to 'Incident' and click 'Insert and Stay'.

If you want a new button, change the name and action name to something unique.

Then replace the code with the following code as provided by vinothkumar

var gr= new GlideRecord('incident');

gr.initialize();

gr.insert();

gs.print(gr.number);

[Dave Smith1]

I'm not certain that's possible, since the Incident form contains mandatory fields which must be completed prior to the record being inserted.

It sounds like you want a button that inserts a new record without having to fill anything in. I'm puzzled behind the reasons for this, since it means you'll potentially end up filling the table with plenty of records containing a Incident number and nothing else.

Why have "empty" records in your incident table? I don't see how this benefits incident resolution at all.

[parag_kishor_de]

Actually in my case I want to show some popup and some fields on that popup. This popup gets called on onLoad() that means as soon as I click on new button it loads GlidDialogueForm and shows the fields .. Now the issue is record is not yet inserted in database because of that no values gets saved...I am not sure how I can submit values from popup and from the default view incident form in the background to save both of them on submit button

[Dave Smith1]

So the benefit is wanting to show form fields on a popup... for a record not yet created?   It feels a bit like reinventing the wheel here.

How does this benefit those doing incident resolution? It sounds like you ought to be doing your popup on existing records, rather than creating a new record just for the sake of populating a popup.