Hi folks - I've a use case where I want to be able to relate a particular "Any" Service Now record (i.e a specific sys_id on any table) I discovered that this can be acheived by adding a field of type DocumentID on the table. Wiki provides informati...
Hello everyone,I have created a custom webpage using Visual Studio Code with basic fields such as First Name, Last Name, Email, and User ID, along with a submit button. Now, I need to integrate it with ServiceNow so that when a user submits the form ...
Is there a way to change the workflow for a change request, where if in scheduled status and the scheduled date changes, the status of the workflow goes back to New status? Thanks
for below code var dur = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:04:55"), new GlideDateTime("2025-03-29 18:04:55"));gs.info("dur: " +dur.getByFormat('hh:mm:ss')); dur_seconds = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:0...
Hello,I need to write a script include filtering some options for a field in my Change Request table.I need it to only run if the assignment group field contains a certain value.When I looked up for the assignment group via REST API Explorer, it retu...
Hi Community! There's a field on the Task table called business_duration.- Is it still "alive" or is it deprecated?- How is it calculated?- Does it make use of any schedules, calendars etc? many thanks in advance /Tommy
Hello, I created a custom List field in change_request table, named u_environment, referencing a custom table named u_environment.When selecting several options their names display properly, but when I submit the change request it only shows the name...
I'm using below code to create RITM from scheduled job , it creating RITM , now want to add that RITM as parent for u_exception_request record.or u_exception_request record --> related list --> add this RITM var excption = new GlideRecord("u_exce...
Hi , author is not able to edit the knowledge article whenver checked by other person and he is receiving error "This article cannot be edited since it is already checked out ". can y ou tell me which role required to author to edit the knowledge ...
Hi All,I need to write a before business ruleI need to apply certain condition based on RITM which are1.Catalog Item should be "abc" for the associate RITM2. if anyone tries to update the value of the variable present in the RITM through variable (sc...
On change request I have a related list that is a m2m relationship to a custom table. How can I disable Delete option to all users from the "Action on selected rows". I tried to use ACL but restricting delete is disabling the removal of the related r...
Hi all,I have a requirement here, if short description contains words like 'confidential' or 'provate' then only assigned to person alone should able to see that record, i wrote one query br but it is not working completely
Hi All, Need help on a requirement ask if it's feasible or not. For list collector type Variables, the additional attributes are not configurable for selection in the backend. Is there anyway we can configure for the backend scenario just like portal...
Hi,How to track the case number when the customer reply to the email.Without subject contains "CS" need to update in the same case when the email replies.Can anyone please help on this,It will be usefull.Thanks!
Hi , i have a requirement , Auto Population of change group form configuration item and service offering . I know there is OOB business rule Populate Assignment Group based on CI/SO which populates support group to assignment group. I tried above req...
