I have requirement where a catalog item 'After hours support' form should be only visible outside of working hours i.e. It should be only visible between 5pm EST and 8 am EST. After 8am link should not be visible on portal till 5pm. Can you suggest h...
We are planning to configure Instance Data Replication between prod and two lower instances to syncronize user data from prod to lower instances.Please confirm on below questions:-1 . Instance Data Replication is applicable to sys_user table ?2. is I...
Hi Everyone,Requirement:When a Catalog Item is submitted, an approval is triggered and after the approval is approved, a Notification should be sent to the Requestor.I have created a flow and defined the approval. Now how should I trigger the Notific...
In Agent Workspace when we click Create Change Request, we would like to be brought to the Change Request Interceptor. This is the UI Action I have but nothing happens when I click Create Change Request from that menu. What do I need to change to...
If I want to include the date/time that an INC was changed to a state of On Hold in a report, in what table would I find that field? Or better yet, is there an OOTB metric for length of time on hold by assigned to person? I looked at wf_activity bu...
Hi, I'm creating a dashboard that will list tickets created for a specific problem, these tickets have an external reference field. I want to be able to list new tickets for that day, but, also to only show ones where the external reference field is ...
Hey folks, I’m writing this in the hope that it might help others. We're currently experiencing an issue with the brand-new auto-rollback feature in the auto-update process of the following version: mid-linux-container-recipe.xanadu-07-02-2024__patch...
Hello Team,I have a requirement regarding inbound email updation/creation, so pls check the below requirement:"As a user, want to ensure no records are created when inbound email is received, however updates are okay, Inbound actions, including flow ...
I want to add the Begin and End information from the Outage window to the CHANGE form layout so that an user can see the outage window from the CHANGE ticket itself. The highlighted information above needs to appear here - What is the best way I ca...
Hi Guys, My requirement: I need to update the incident records to close state from the created date with filter conditions as I have used in below fix script and I am getting the below error "Javascript compiler exception: missing ) after argument l...
Hi Everyone, i am trying to move few changes in inicdent from my dev environment to test environment. all the changes which are created are working fine in dev environment but while updateing in the test environment. o am getting these errors : ther...
I have setup a REST API integration between two ServiceNow demo instances using OAuth2.0 integration. Below is the screenshot of the application registry from the target instance. Below mentioned is the screenshot of application registry from the sou...
Is there any option/tool in ServiceNow to perform root cause analysis of the services that had the most open tickets?I'm creating a report in the ITSM department and we need to investigate why so many open tickets for certain services.
dynamic filters "is Me" not returning records. where as when entered the user name it does return the matching records and this is happening in custom app that we built.This was always working fine but post yokohoma release issue is seen
Hi all, I want to hide some modules under Self Service application in filter navigation based on role. Here in filter navigation I want to hide above modules under self service application for specific role. For other users(except specific role) I w...
