I want to know and learn oob case management flow
Hi,I want to know about oob case management flow and how it will work. Need clear process to understanding.Can anyone please help on this,It will be useful.Thanks in Advance!
Forum Posts
Not able to change the prefix in number maintenance table
Hi Community, I am not able to change the prefix of a custom table in number maintenance table. I am getting this error 'Error Message: The prefix EWM collides with the prefix of an existing record'. When i am checking in the table, there is no recor...
Resolved! Service Operations Workspace - Service Dashboard Filter
Has anyone else experienced an issue with the filter in the Service Operations Workspace's Service Dashboard module? When I click on the Service Dashboard and then the funnel icon, the Filter Services box takes about 15 seconds to load. After that, I...
stage is complete but still RITM is in open state
in our system, there are many ritm records that show the stage as complete but still, the state is open. we have workflow here where before the end of workflow activity we have set value activity where I had set the value stage as completed. but stil...
Is there a way to limit catalog forms to test users only if instance is DEV and TEST?
We have created a new catalog form in ServiceNow integrated to JIRA.However, we don't have dev or test environment for JIRA, it goes directly to PROD. So whenever we create sample tickets (for testing purposes) in ServiceNow DEV and TEST, the data go...
Migrate existing knowledge articles with respective fields from know error article templates to othe
How do we Migrate existing articles with respective fields from Known Error (u_kb_template_known_error_it_tech) article template to Known Error (u_kb_template_known_error)
report
Hi dear SN Community,do you know if there is possible to sort the order counts in a pivot report?See below. i created this report and want to sort the count descending to get the highhest count at the top. i have an add sort "icon" displaying the fil...
Resolved! Finding Size of Instance Database
Is there a way to see the size of the database being used for your instance? Before I open a support ticket with this question, I thought I'd check if anyone knew an on-demand method available to administrators.Obviously, I would appreciate granulari...
Can I use a flow from a different application to a catalog form from a different application?
Hi guys! We have a reusable flow design that was created in Application: Employee Center, and we want to use it on a catalog form that was built in Application: Global. Is that okay? will there be any issues?
Phase Completion Restriction within DPR Module
Within DPR Workspace I have a requirement that a phase should be completed only if all the tasks are in closed complete state, although there are OOB policies that I'm using but somehow it doesn't seem to be working,
Number as hyper link
Hi all, i want Number as hyper link (Incident,problem,Hr profile tables) when we click on context menu just like copy to clipboard i have created a context menu as HTML-formatted link when user click on this the incident number should be copied as hy...
catalog created in wrong application scope can I move it to custom application scope
Hi All,I have created a record producer in global scope but it should be created on a different scope . So now what should I do ? Should I create a new update set changing the scope and restart the catalog from beginning or is it possible to change ...
Resolved! UI Action Condition
Hi AllWe have a UI action on the incident table that we need to restrict access to for only records with a correlation_display that starts 'MSFT'.The condition I'm using is 'current.correlation_display.indexOf('MSFT')==-1' but this is removing the UI...
Resolved! Require Requirement gathering & FRS for incident management process
Hello Team Can someone provide me with Require Requirement gathering & FRS for incident management process.If possible for all ITSM processes like Incident, Problem, Change, Knowledge & rest all processes.
Resolved! Called script include using reference qualifier
called below script in a reference qualfier while calling passed a parameter but the value not getting pass script include function Reference qualifier: javascript:newCIvalueretrieve().getCis(current.variables.name_of_application_service_you_wa...
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