Integration between IBM Tivoli Workload Scheduler and ServiceNOW
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08-28-2017 04:17 AM
Hi all,
I have an IBM TWS environment and I am managing all events generated from JOB Schedulling issues using TWS itself. We have ServiceNOW on our company and I ´d like to be able to open and close Trouble-Tickets automatically in SN directly through TWS.
How can I integrate these two platforms?
I am not familiar with ServiceNOW, I am a IBM Tivoli specialist though...does SN have any Adapters that can be used to integrate with events coming from third party software? I mean...like LOG Adapters or SNMP or even e-mail...anything goes.
Any help is appreciated.
Best regards,
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08-29-2017 06:40 PM
You can have a Email based integration or a WebService based integration(if Tivoli End Point has got this functionality)
More on email inbound Actions:
Apart from this, I found below as well, this might make more sense to you than myself:
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New event-driven workload automation action to open a ServiceNow incident:
ServiceNow Actions:
Global options - detailed description
=================
servicenowUrl | nu
ServiceNow URL. Used in event rule management. If you use rules that implement an action that opens an incident in ServiceNow (or any other application that can open an incident in the ServiceNow format), specify the ServiceNow URL. You can change this value when you define the action if you want to use a different ServiceNow URL.
The default value is "http://localhost:8080/api/now/table/incident". Changes to this parameter are effective immediately.
servicenowUserName | nn
ServiceNow user name.
Used in event rule management. If you use rules that implement an action that opens an incident in ServiceNow, specify the identifier of the user connecting to the ServiceNow server.
The default value is the IBM Workload Scheduler user on the master domain manager. Changes to this parameter are effective immediately.
servicenowUserPassword| np
ServiceNow user password.
Used in event rule management. If you use rules that implement an action that opens an incident in ServiceNow, specify the password associated with the user connecting to the ServiceNow server.
Changes to this parameter are effective immediately.
=================
ServiceNow: Open Incident
Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!
Vab
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05-18-2023 01:25 AM
Hi. Did you find a working solution for this ?
I'm currently working on the same and any help would be appreciated.
Thanks.
