Integration of webhook with servicenow

Nikita Gupta1
Tera Contributor

‎07-31-2022 10:59 PM

Hi

How to integrate the Webhook with ServiceNow? Could you please help me in this?

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3 REPLIES 3

suvro
Mega Sage
Mega Sage

‎07-31-2022 11:05 PM

Hi Nikita,

 

Can you elaborate more on your requirement. 

Below are the generic steps to integrate ServiceNow with 3rd party application

Create a REST Message with the webhooks endpoint and proper credentials. 

Test the integration using Test related link

If it is successful use Preview Usage Script related link to copy the script and use that script from Business Rule or scheduled job as per your requirement to trigger the API call

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Nikita Gupta1
Tera Contributor
In response to suvro

‎08-01-2022 12:39 AM

Need a Webhook to ServiceNow, to forward incidents directly to Operations via ServiceNow.

 

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suvro
Mega Sage
Mega Sage
In response to Nikita Gupta1

‎08-01-2022 05:07 AM

Hi Nikita,

You want to send incidents created in ServiceNow to some 3rd party 

Below doc will give you details

https://docs.servicenow.com/bundle/sandiego-application-development/page/integrate/outbound-rest/concept/c_OutboundRESTWebService.html

 

For example see thread

https://community.servicenow.com/community?id=community_question&sys_id=7f3df786db7a3700414eeeb5ca961928

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