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Create CI from Catalog Item

Hello Experts, Please i need guidance with a requirement to create a configuration item instead of the usual SCTask from a catalog item. Is this feasible in ServiceNow? The goal is to have an inventory where this CI can be referenced in another catal...

Kiff by Giga Expert
  • 1582 Views
  • 2 replies
  • 1 helpfuls

Flow Designer Update Record action not updating record

I've made a bare bones 'Generic Request' available in the service portal and a flow in Flow Designer for it. It needs to: - Create a catalog task for the RITM record, assigned to the Service Desk - When the task is closed, the state of the RITM recor...

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Community Alums by Community Alums  
  • 4394 Views
  • 3 replies
  • 0 helpfuls

Launching Service Catalog Triggered Flow via Workflow Script

Hi Everyone, I am currently trying to launch a flow via a script in a Workflow. I have used the code snippets and the examples found here, but for some reason the flow just won't start. https://developer.servicenow.com/app.do#!/api_doc?v=london&id=Fl...

Chris Schuh by Giga Contributor
  • 2020 Views
  • 10 replies
  • 0 helpfuls

Set Short Description on Request from Service Catalog

I'm trying to use a custom variable in a short description and running a script in a workflow to set this. I'm having multiple issues with the requested items created from the request and updating the short description to said item name but I've been...

Resolved! Unable to remove 'Options' Label for Check boxes in 2 Column layout

Hi, I am creating checkboxes in 2 column layout in a Variable Set, I am having difficulty in hiding the Options Label . I have created a Custom Label variable called 'To hide' and created a UI policy to hide on load . But doing this it is hiding the ...

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Mrman by Tera Guru
  • 2275 Views
  • 4 replies
  • 0 helpfuls

Resolved! Reference Qualifier to filter locations based on User Location

I have a variable on a catalogue item that references the locations table. I want that variable to only list locations whose parent = the signed in user's location. EXCEPT if the signed in User's location = MG. If the signed in user's location is MG ...

Is it possible to insert Survey in notification email body?

Can I insert a survey in body of notification email?I would like to send incident resolution survey notification to users after an incident ticket is closed.I know we can put the link of the survey in the notification, but I would like to insert the ...

kimi by Kilo Contributor
  • 3304 Views
  • 8 replies
  • 3 helpfuls

Create Approval on Catalog task (sc_task)

Hello Everybody, I have an question: It's possible create sc_task with Approval from the workflow. I need create several sc_task with differents users approvals because I search by script the differents approval users.   It's possible to script? Than...

Lylys by Giga Contributor
  • 3649 Views
  • 6 replies
  • 1 helpfuls

Resolved! relation, populate service from CI, cmdb_rel_ci

Im sorry to ask again but need help and also need to learn how to script this demand.I can find way how to populate service on incident form if SD user select last appllication on the image below - 3I havent luck to buil onchange client script - Im a...

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Pastupe by Mega Guru
  • 5291 Views
  • 36 replies
  • 11 helpfuls

Resolved! Edit Create/Edit Schedule module wizard

When clicking on the "Create/Edit Schedule" module under the On-Call Scheduling Application you are presented with a wizard like screen.  If you select a group that does not currently have a configured schedule you are presented with a few different ...

Resolved! Best Practice: Record Producer vs. Catalog Item

Hello, I have already researched this and come across a multitude of answers, views, and openions. I was hoping to find a clear answer in the ServiceNow documentation but I couldn't find one (there could potentially be one, but perhaps I was looking ...