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Resolved! Using JavaScript in a template

I'm interested in making my templates a little bit smarter with a bit of JavaScript. I'm able to set the Caller to myself using this snippet for the value of Caller in the template:javascript:gs.user_id()I then tried to set the Short Description usin...

Resolved! Why does "asset" role contain "model_manager"

I am struggling to understand why OOTB the asset role contains "model_manager". We have a small number of people who are able to create and edit models - they have been given the role "model_manager" in their group. But we have a larger set of people...

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Help with SPSurveyAPI

When I tried to edit the My surveys widget, I received the following message: "This widget is in the Service Portal Surveys application, but Global is your current application. You can clone this widget by clicking the button in the top right corner...

Resolved! How can we create Aging Report for Incidents.

How can we create Aging Report for Incidents. Based on buckets we need this report as list of bar type. Buckets will be, Aging > 60 days Aging > 45 days Aging > 30 days Aging > 7days Also we need to Schedule this report to share every day. Please hel...

Aswathy3 by Tera Expert
  • 19159 Views
  • 4 replies
  • 4 helpfuls

Resolved! What is a blob image/attachment?

Hey all! Okay, this might be a very basic question but: What is a blob image? When an image is attached to an Incident, often it is called 'blob' instead of the name of the image. Why is that? THANK YOU in advance

Kat9 by Kilo Contributor
  • 2492 Views
  • 3 replies
  • 1 helpfuls

In how many ways we can Import data into servicenow

Without creating transform map how we can transfer data to target table from staging table? I know two ways to import data- 1) using import set 2) directly from table is there another way to transfer data.   TIA.

Peter Wood by Kilo Guru
  • 1725 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to print the Array values in New Line in ServiceNow Portal

Hello All, Im trying to send the array values from script include to Server Script. When i send from Script include i can see that the array values are getting sent in New Line. I get the array values in the Server script and trying to print in the ...

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Auto Resolve ticket

I am trying to figure out how to do this. Here is the scenario I am trying to solve for.   Someone logs an incident, IT picks it up and replies and puts the ticket on hold - awaiting caller. User does not reply within 3 business days and then IT want...

Bryan Ngai by Giga Contributor
  • 2912 Views
  • 5 replies
  • 0 helpfuls

Auto close the related child task on closure of parent task.​

Hi All , I have a requirement  All the child tasks should closed  when closing the parent task which are tagged under parent task.​Parent task contains 500 child tasks are tagged. If Parent task is closed then all the 500 child task should be closed....

Roshani by Tera Expert
  • 2845 Views
  • 3 replies
  • 2 helpfuls

Resolved! Confirmation message on button on order guide

Hi All, I am currently scoping order guides and the functionality. One thing I am noting on Step 2 of the guide there is a previous button. If that button is selected then it will go back to the previous screen but the data on step 2 will be lost. I ...

Nicole_k by Kilo Expert
  • 1532 Views
  • 7 replies
  • 1 helpfuls