integrete contextual text with open AI

[ssiddiq]

In the contextual search menu, whenever we are raising an incident, for example, "Outlook not working," if we write this issue in the short description, it should display the knowledge articles related to fixing issues related to Outlook. Now, my task is that I need to integrate with any one of the open source AI tools, like Google, etc. Whenever an issue occurs, it should automatically fetch information about that particular issue from one of the open source AI tools, such as Google, and use that information to produce a knowledge article. This knowledge article should then be published and displayed as one of the solutions to that particular problem in the contextual search menu, appearing as an article related to that specific issue

[BraedenDavid]

At my work, the implementation of AI has significantly reduced response times and improved user satisfaction. Plus, it frees up our team to focus on more complex tasks, knowing that routine issues are being handled efficiently.

[NicholasHanna]

I remember a time when our incident handling system used to be quite manual. When users raised issues, it often took a lot of time and effort to gather relevant knowledge articles and create solutions.That's when I decided to explore the possibilities of integrating open source AI tools like Google into our system. Now, when an issue arises, the system automatically fetches information from AI sources like Google and compiles it into a knowledge article. This article is then published and displayed in the contextual search menu as a solution to that specific problem.So, I'd say that considering AI for business, like integrating open AI tools, could be a fantastic step forward in enhancing your incident management process.

[chetanb]

With Gen AI is possible.

Please have a look on https://www.servicenow.com/now-platform/generative-ai.html

https://www.servicenow.com/blogs/2023/using-generative-ai-capabilities.html

https://docs.servicenow.com/bundle/vancouver-release-notes/page/release-notes/analytics-intelligence...

Please mark this response as correct or helpful if it assisted you with your question.

Regards,

CB