Service operations workspace investigate tab

[Neeraja1]

Hi All,

I am referring for SOW and I found the below link for it's feature.

https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-relea...

Here I had one doubt that how to get investigate tab under the incident, is it enough to install Agent client collector( ACC)for investigation and itsm pro subscription?

I tried in my pdi to install ACC.still investigate tab is not visible. Is anything more I need to do?

[chetanb]

Did you check whether plugin is installed or not correctly.

Could be reason, plugin might be paid and hence features are not accessible.

Have you checked -

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.

Regards,

CB

[Dr Atul G- LNG]

Hi @Neeraja1 

This is part for ITSM PRO.