Interaction record showing as empty under incident record

Saranya2
Tera Contributor

‎01-03-2024 03:43 AM

Hi All,

 

I am creating incident from interaction in agent workspace. once incident is created, the interaction record is showing as empty under incident record in "Interactions" related list.

This is happening only for some records. Can anyone tell me what could be the cause?

 

interaction.PNG

 

Thanks,

Saranya

0 Helpfuls
  • 360 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-03-2024 03:57 AM

Hi @Saranya2 

 

Please check is the interaction number field in dictionary. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

FareedaS
Tera Contributor

‎04-01-2025 03:35 AM

Hi,

have got resolve this issue, iam also facing same issue.If you got resolved ,can you pls provide steps to solve

Thanks

0 Helpfuls