Interaction record showing as empty under incident record

Saranya2
Tera Contributor

‎01-03-2024 03:43 AM

Hi All,

 

I am creating incident from interaction in agent workspace. once incident is created, the interaction record is showing as empty under incident record in "Interactions" related list.

This is happening only for some records. Can anyone tell me what could be the cause?

 

interaction.PNG

 

Thanks,

Saranya

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-03-2024 03:57 AM

Hi @Saranya2 

 

Please check is the interaction number field in dictionary. 

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FareedaS
Tera Contributor

‎04-01-2025 03:35 AM

Hi,

have got resolve this issue, iam also facing same issue.If you got resolved ,can you pls provide steps to solve

Thanks

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